Luxury Luggage Repair Technician – Client Care Pro

RIMOWA GmbH; Zürich; Hybrid; CHF 65,000 - 85,000; Full time

Job summary

RIMOWA GmbH in Zürich is seeking a dedicated luggage repair technician. You will repair aluminum and polycarbonate suitcases, pack/unpack luggage, and provide first-class service to customers, maintaining high quality standards and efficient turnaround times.

Ideal candidates have hands-on experience with tools in a manufacturing/technical environment, and fluency in English and German. A meticulous, independent worker with a collaborative spirit is preferred.

Qualifications

• Experience in a manufacturing/technical environment.
• Hands-on experience with small hand tools.
• Background in repairs related to luggage.
• Attention to detail and quality.
• Fluency in English and German.

Responsibilities

• Identify and execute suitcase repairs.
• Repairing aluminum and polycarbonate suitcases: drilling, screwing, riveting, sewing, gluing, dent removal, filing, lining.
• Using our Repair Management System to assist with organizing repairs, booking and receiving spare parts, conducting cycle counts, and preparing quotations.
• Packing and unpacking luggage.
• Provide first class service to customers and ensure memorable experiences.
• Meet KPI such as turn-around time and quality standard.

Skills

Hand tools

Attention to detail

Independent worker

Customer service mindset

English & German

Education

High School diploma

Tools

Repair tools

Job description

RIMOWA GmbH in Zürich is seeking a dedicated luggage repair technician. You will repair aluminum and polycarbonate suitcases, pack/unpack luggage, and provide first-class service to customers, maintaining high quality standards and efficient turnaround times.

Ideal candidates have hands-on experience with tools in a manufacturing/technical environment, and fluency in English and German. A meticulous, independent worker with a collaborative spirit is preferred.