Client Advisor (m/f/d)- Geneva Globus

Rimowa GmbH; Genf; Hybrid; CHF 60,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

Staff discount

LVMH Heart Fund

International environment

Career development

Product & leadership trainings

Job summary

RIMOWA GmbH in Geneva, the first German Maison within the LVMH Group, offers a luxury retail role supporting the store team with a focus on customer experience, after-sales support and stock management. You will welcome clients, ensure a premium environment, and represent the brand through professional consultations.

Fluent in the local language and English, with additional languages considered a plus, you are passionate about selling luxury products and delivering exceptional service.

Qualifications

• Experience in the luxury sector preferred.
• Fluent in the local language and English; additional languages a plus.
• Passion for selling luxury products.

Responsibilities

• Welcom ing clients and ensuring they feel comfortable in a luxurious store environment.
• Provide organizational support in After Sales Service, stockroom and deliveries.
• Represent RIMOWA in the best luxury way and build strong customer relationships.
• Provide first-class consultations and maintain ongoing contact with customers after store visits.

Skills

Luxury retail

Customer service

Multilingual communication

Sales orientation

Job description

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

Your mission

You will provide a wide range of support for all tasks in which our store team requires additional help, for ex.

• Welcoming our clients.
• Ensuring that our clients feel comfortable in our luxurious store environment at all times.
• Organizational support in After Sales Service, stockroom and deliveries.
• Representing RIMOWA in the best luxury way.
• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.

Profile

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent the national language and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products.

Additional information

Our offer

• A competitive salary based on your experience with additional profit sharing scheme
• Staff discount on RIMOWA products as well as regular LVMH Family & Friends offers
• Financial and psychological support through the LVMH Heart Fund
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Regular product & leadership trainings to continuously expand your know-how in the luxury segment

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.