Technician Client Care - Zürich - (m/f/d)

RIMOWA GmbH; Zürich; Híbrido; CHF 65.000 - 85.000; Jornada completa

Descripción de la vacante

RIMOWA GmbH in Zürich is seeking a dedicated luggage repair technician. You will repair aluminum and polycarbonate suitcases, pack/unpack luggage, and provide first-class service to customers, maintaining high quality standards and efficient turnaround times.

Ideal candidates have hands-on experience with tools in a manufacturing/technical environment, and fluency in English and German. A meticulous, independent worker with a collaborative spirit is preferred.

Formación

• Experience in a manufacturing/technical environment.
• Hands-on experience with small hand tools.
• Background in repairs related to luggage.
• Attention to detail and quality.
• Fluency in English and German.

Responsabilidades

• Identify and execute suitcase repairs.
• Repairing aluminum and polycarbonate suitcases: drilling, screwing, riveting, sewing, gluing, dent removal, filing, lining.
• Using our Repair Management System to assist with organizing repairs, booking and receiving spare parts, conducting cycle counts, and preparing quotations.
• Packing and unpacking luggage.
• Provide first class service to customers and ensure memorable experiences.
• Meet KPI such as turn-around time and quality standard.

Conocimientos

Hand tools

Attention to detail

Independent worker

Customer service mindset

English & German

Educación

High School diploma

Herramientas

Repair tools

Descripción del empleo

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

Your mission

• Identification and execution of suitcase repairs
• Repairing aluminum and polycarbonate suitcases: drilling, screwing, riveting, sewing, gluing, dent removal, filing, lining
• Using our Repair Managament System to assist with organizing repairs, booking and receiving spare parts, conducting cycle counts, and preparing quotations
• Packing and unpacking luggage
• Provide first class service to our customers. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journeys is our top priority
• Meet KPI such as turn-around time and quality standard

Profile

We love what we do at RIMOWA and are eager to hear from you if:

• You are interested in high quality products with tradition and curious to work on our RIMOWA products, combining luxury with our technical heritage.
• You are experienced in a manufacturing/technical environment with hands on experience using small hand tools or experienced in a similar role.
• You are talented in craftsmanship.
• You have a High School diploma or equivalent education.
• You have a Mechanical background using hand and power tools (preferred)
• You have already worked within repairs related field/industry product (luggage)
• Attention to detail and quality would be a high personality trait standard.
• Ability to work independently.
• Organized, details-oriented, structured and a team player.
• Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit.
• Enthusiastic about retail/client care services and delivering memorable experiences for our clientele.
• Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies our values, collaborates with their colleagues and is always there to lift the team spirit.
• Fluent in English & German. Additional languages are a plus.

Additional information

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities.

What are you waiting for? Apply today and soon become part of our unique crew. It's quick, easy and uncomplicated - just tell us your salary requirements and earliest possible start date.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.

Additional information for internal candidate

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.