Technical Clerk & Customer Service Deputy (SAP)

Jobup; Muri bei Bern; Vor Ort; CHF 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

English knowledge (nice to have)

Italian knowledge (nice to have)

SAP C4C knowledge (nice to have)

Zusammenfassung

Jobup in Muri, Switzerland, seeks a Technical Clerk / Deputy Customer Service (m/f/d), 100% to support and advise customers by phone, email, and CRM. You will process offers, orders, and service requests in SAP and collaborate with production, logistics and shipping to ensure smooth order handling.

In the absence of the manager you will lead the customer service team, plan resources, and coordinate activities; you act as the Application Champion for first-level support and help shape processes

Qualifikationen

• Experience in sales consulting and order processing with offer preparation.
• Very good written and spoken German.
• Knowledge of CRM systems and SAP experience is a plus.

Aufgaben

• Provide competent advice and support to partners and customers by telephone, email and CRM.
• Independently process offers, orders and service requests in the ERP system (SAP).
• Coordinate with production, logistics and shipping to ensure smooth order processing.
• Act as deputy for customer service manager, including resource planning and team coordination.
• Serve as Application Champion with first-level support and interface between departments and IT.
• Create training materials and conduct user trainings, contributing to process and system improvements.

Kenntnisse

Sales consulting

Order processing

Customer service

German language

Ausbildung

Technical or commercial training

Tools

MS Office

Jobbeschreibung

Jobup in Muri, Switzerland, seeks a Technical Clerk / Deputy Customer Service (m/f/d), 100% to support and advise customers by phone, email, and CRM. You will process offers, orders, and service requests in SAP and collaborate with production, logistics and shipping to ensure smooth order handling.

In the absence of the manager you will lead the customer service team, plan resources, and coordinate activities; you act as the Application Champion for first-level support and help shape processes