Embedded Finance Support Specialist Swiss FinTech

Startupvalleys; Zürich; Vor Ort; CHF 85.000 - 110.000; Vollzeit

Zusammenfassung

YAPEAL, a Swiss fintech based in Zurich, seeks a Customer Support Specialist to be the technical bridge between cutting-edge finance and world-class service. You will support Retail, Business, and Embedded Finance clients with a focus on quick, accurate resolutions and a seamless experience.

Join a regulated Swiss fintech leader and contribute to incident analysis, troubleshooting, and collaboration with product and operations to continuously improve customer satisfaction across channels.

Qualifikationen

• Solid background in financial services, banking, cards, or payments.
• Business fluency in English and (Swiss-)German; French or Italian a plus.
• Analytical mindset with interest in technical analysis and troubleshooting.

Aufgaben

• Provide high-quality support to Retail, Business, and Embedded Finance clients across multiple channels.
• Leverage banking and payments know-how to resolve complex inquiries regarding card transactions and financial services.
• Contributing to incident analysis, using a technical flair to help identify and diagnose issues for our delivery teams.
• Collaborating with product and operations teams to monitor performance and continuously improve customer satisfaction.
• Operating within a regulated environment, ensuring all support activities align with compliance and risk standards.

Kenntnisse

Industry expertise

Language proficiency

Analytical flair

Client focus

Communication skills

Adaptability

Jobbeschreibung

YAPEAL, a Swiss fintech based in Zurich, seeks a Customer Support Specialist to be the technical bridge between cutting-edge finance and world-class service. You will support Retail, Business, and Embedded Finance clients with a focus on quick, accurate resolutions and a seamless experience.

Join a regulated Swiss fintech leader and contribute to incident analysis, troubleshooting, and collaboration with product and operations to continuously improve customer satisfaction across channels.