Team Lead IT Workplace Services (f/m/d)

Hapimag; Zug; Ibrido; CHF 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model (up to 40% remote)

Open‑office workplace at Hapimag HQ, Z

Holiday resort benefits

Descrizione del lavoro

Hapimag is seeking a competent, enthusiastic IT professional to join its IT Team in Steinhausen. You will lead a 4–5 person IT Workplace Services Team, shaping the service catalogue and ensuring a high standard of service and effective collaboration with internal teams and external partners.

You will oversee the operation and development of the workplace infrastructure, including laptops, printers and mobile devices, while maintaining strong customer focus and cost awareness.

Competenze

• A qualification in computer science and several years’ experience in service desk/workplace services or IT support, as well as several years’ management experience.
• Experience in optimising service processes and in project management, with a focus on AI in the workplace environment and Google Workspace.
• Ability to explain complex technical topics clearly, combining a strategic outlook with a hands-on approach.
• Strong customer focus, initiative, and awareness of costs and quality.
• Active participation in the 24/7 on-call rota and willingness to carry out maintenance outside regular hours.
• Confident communication in German and fluent English.

Mansioni

• Lead and develop the IT Workplace Services Team (4–5 staff) and ensure high service standards and effective collaboration.
• Continuously develop Workplace Services and the service catalogue for consistent understanding of services.
• Oversee smooth operation, maintenance and further development of workplace infrastructure (laptops, printers, mobile devices).
• Collaborate with internal IT teams and external partners to ensure efficient Hapimag Resorts operations.

Conoscenze

Management experience

German communication

English fluency

Customer focus

Strategic thinking

Hands-on approach

Formazione

Computer science degree

Strumenti

Google Workspace

Descrizione del lavoro

Through our efficient support and service-oriented approach, we take the pressure off our colleagues so they can devote their full attention to their customers without delay. We also ensure that staff in the IT Workplace Services department deliver services with motivation and efficiency, helping to drive Hapimag’s objectives forward.

To fulfill our mission, we are looking for a competent, enthusiastic and hands-on team player to join our IT Team

What you can expect

• You will lead and develop the IT Workplace Services Team (4–5 staff members) and ensure a high standard of service and effective collaboration
• You will continuously develop our Workplace Services and the service catalogue, and ensure a consistent understanding of the services
• You will be responsible for the smooth operation, maintenance and further development of the workplace infrastructure (laptops, printers, mobile devices, etc.)
• You will work closely with internal IT specialist teams and external partners, ensuring efficient collaboration across all Hapimag Resorts

What you bring along

• A qualification in computer science and several years’ experience in service desk/workplace services or IT support, as well as several years’ management experience
• Experience in optimising service processes and in project management, with a focus on AI in the workplace environment and Google Workspace
• The ability to explain complex technical topics clearly, combining a strategic outlook with a hands‑on approach
• A strong customer focus, initiative, and an awareness of costs and quality
• Active participation in the 24/7 on‑call rota. Willingness to carry out maintenance work outside regular business hours
• Confident communication in German and fluent English

What we offer

Local benefits

• Challenging tasks and a versatile job with the opportunity to develop and realize your potential in an international environment
• A modern open‑office workplace at the Hapimag headquarters in Steinhausen (ZG) with good transport connections in a family style atmosphere and a committed, agile team with a great sense of humor
• Hybrid working model (up to 40% remote work possible) and the option to occasionally work from a resort or from abroad
• Attractive employee benefits for holidays at own resorts and additional benefits
• Promoting personal responsibility and the further development of our employees

Benefits at Hapimag

Questions?

If anything is unclear or if you would like to learn more about the role, feel free to get in touch with us at any time: [e-mail]

As pioneers of the sharing economy, we are a team of over 1,800 people and approximately 120,000 members. Our common goal: a high-quality and sustainable vacation experience. Together, we use 55 different vacation resorts in popular destinations across Europe – by the sea, in the mountains, or in cities. Why? Because we want to vacation in a relaxed and responsible way.

Have we convinced you to become part of our Hapimag family and success story? Then we look forward to getting to know you!