IT Service Portfolio Manager (f/m/d) Part-time/Full-time

Baloise Group; Basel; Hybrid; CHF 140,000 - 190,000; Full time

Benefits offered by this job

FlexOffice

Discounts on insurance and pension

Extra vacation days

Training and development opportunities

Attractive retirement provision

Job summary

Baloise Group in Basel is seeking an IT Portfolio Manager to shape the IT service and application portfolio across the lifecycle. You will build transparent portfolio structures, coordinate across Business and IT, and drive governance and lifecycle decisions with ServiceNow support.

The role requires a degree in Computer Science or Business Informatics and 5+ years in portfolio management within large organizations, with strong English and German skills.

Qualifications

• 5+ years of experience structuring and managing IT service or application portfolios in complex IT environments.
• Solid experience with ITIL-based ITSM processes and understanding how ITSM interacts with the service portfolio and lifecycle.
• Proven ability to create clear portfolio structures for complex service and application landscapes and translate target operating models into practical standards, roles, and governance.
• Experience in large, complex organizations, ideally with distributed IT responsibilities and multiple stakeholder groups.
• Ability to align stakeholders across Business and IT, resolve conflicting requirements, and establish a clear basis for portfolio decisions.

Responsibilities

• Create transparency and governance to manage our IT services and applications as a coherent portfolio throughout their lifecycle.
• Build and maintain a transparent IT Service Portfolio with ownership and lifecycle status for informed decisions.
• Structure the service and application landscape through portfolio standards and accountable owners.
• Drive service lifecycle management with Service and Application Owners from introduction to renewal or retirement.
• Create a shared portfolio view across Business, IT, Architecture, Operations, Finance, and Market Units.
• Translate stakeholder requirements into consistent portfolio standards and clear decision criteria.
• Establish portfolio processes, roles, and governance supported by ServiceNow.

Skills

IT portfolio management

ITIL/ITSM

Stakeholder alignment

Strategic thinking

Effective communication

Education

Degree in Computer Science or Business Informatics

Tools

ServiceNow

Job description

Place of work:

With work experience

50% FlexOffice

• Set new standards and shaping the future together. With us, you don't just tick tasks off a list. You work alongside people who take responsibility, set high standards and have the courage to try new approaches. We believe trust and performance go hand in hand. Your ideas, your initiative and your contributions are what really matter to us. You will have the opportunity to make a difference for our customers, your team and your own personal development., In this role, you create the transparency and governance needed to manage our IT services and applications as a coherent portfolio throughout their lifecycle
• Build and maintain a transparent IT Service Portfolio that provides a reliable view of services, applications, ownership, and lifecycle status and enables informed portfolio decisions
• Structure the service and application landscape through consistent portfolio standards and work with accountable owners to ensure reliable portfolio data
• Drive service lifecycle management together with Service and Application Owners, from introduction and growth to renewal or retirement
• Create a shared portfolio view across Business, IT, Architecture, Operations, Finance, and Market Units
• Translate stakeholder requirements into consistent portfolio standards and clear decision criteria
• Turn the target IT Service Management operating model into practice by establishing portfolio processes, roles, and governance, supported by ServiceNow

What you'll bring to the role

• A degree in Computer Science, Business Informatics, or a comparable qualification
• 5+ years of experience in structuring and managing IT service or application portfolios in complex IT environments
• Solid experience with ITIL-based ITSM processes and a strong understanding of how ITSM Processes interact with the service portfolio and lifecycle
• A proven track record of creating clear portfolio structures for complex service and application landscapes and translating target operating models into practical standards, roles, and governance
• Proven experience working in large and complex organizations, ideally in an enterprise or group environment with distributed IT responsibilities and multiple stakeholder groups
• Demonstrated ability to align stakeholders across Business and IT, resolve conflicting requirements, and establish a clear basis for portfolio decisions
• Strong analytical and organizational skills, excellent communication abilities, and very good English as well as good German language skills

FlexOffice

• Flexible work in the office, from home or on the go
• Discounts on insurance and pension solutions
• Buy yourself extra vacation days
• Attractive training and development opportunities for your personal development
• Above-average retirement provision benefits

For this position we cannot consider applications through recruitment agencies

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