Workspace Manager

The Talents Lab GmbH; Zürich; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Five weeks of annual leave

Birthday off

Halbtax travelcard

Seasonal pool pass for Zurich

Annual development budget

Fresh fruit, premium coffee, in-house?

Job summary

HeadsQuarter in Zurich is seeking a Workspace Manager to take full operational ownership of a premium location and serve as the primary on-site contact for Members and guests, upholding the service standards HeadsQuarter is known for.

You will build genuine Member relationships, monitor occupancy, support renewals and upsell opportunities, lead day-to-day operations, coordinate external partners, manage access and data in internal systems, and help prepare events. Start date Jan 2027.

Qualifications

• Years of experience in front office or related service roles.
• Strong ownership and accountability.
• Autonomy in ambiguous situations.
• Excellent written and verbal communication.
• Fluent German and English (spoken and written).

Responsibilities

• Take full operational ownership of one premium HeadsQuarter location.
• Be the primary on-site contact for Members and guests, upholding HeadsQuarter's service standards at every interaction.
• Build genuine relationships with Members, know their names and milestones, and create thoughtful surprise moments within an allocated budget.
• Monitor vacant offices, support Member retention and renewals, and identify upsell opportunities.
• Lead day-to-day operations, ensuring cleanliness, order, and a welcoming atmosphere at all times.
• Coordinate and manage external partners (cleaning, technical services, maintenance, etc.).
• Manage access control, mail handling, data maintenance in internal systems, and ordering processes.
• Know and follow escalation protocols in case of a crisis or incident.
• Support the preparation and execution of internal and external events.

Skills

Front Office

Guest Relations

Hotel Management

Coworking

Service-oriented

Ownership

Autonomy

Communication

Fluent German

Fluent English

Job description

Our client is HeadsQuarter, the leading provider of premium workspaces in Zurich, operating more than 12,000 m² across prime city-center locations. HeadsQuarter offers flexible, high-quality workspace solutions tailored to the individual needs of its Members, from small, agile teams to larger corporate organisations. What truly sets HeadsQuarter apart is its personal, attentive approach to service, inspired by the standards typically found in owner operated boutique hotels. Comprehensive services, thoughtfully designed environments, and a curated community create the ideal balance between focused work, inspiration, and wellbeing.

WORKSPACE MANAGER (m/w/d)

the role.

• Take full operational ownership of one premium HeadsQuarter location
• Be the primary on-site point of contact for Members and guests, upholding HeadsQuarter's service standards at every interaction
• Build genuine relationships with Members, know their names and milestones, and create thoughtful surprise moments within an allocated budget
• Monitor vacant offices, support Member retention and renewals, and identify upsell opportunities
• Lead day-to-day operations, ensuring cleanliness, order, and a welcoming atmosphere at all times
• Coordinate and manage external partners (cleaning, technical services, maintenance, etc.)
• Manage access control, mail handling, data maintenance in internal systems, and ordering processes
• Know and follow escalation protocols in case of a crisis or incident
• Support the preparation and execution of internal and external events

what you bring.

• Several years of experience in Front Office, Guest Relations, Hotel Management, coworking, serviced offices, or a comparable service-oriented environment
• Strong sense of ownership and accountability, identifying and resolving issues without being prompted
• High level of autonomy and sound judgment in ambiguous situations
• Clear and professional communication, both written and verbal
• Fluent German and English, written and spoken

why you'll love it.

• Work in some of the most inspiring and thoughtfully designed workspaces in Zurich
• Real ownership of a location, with a high degree of autonomy
• Five weeks of annual leave, plus an additional day off on your birthday
• Halbtax travelcard and seasonal pass for Zurich's public swimming pools
• Annual budget for personal and professional development
• Daily access to fresh fruit, snacks, premium coffee, in-house gym, weekly brunches and aperitifs

details.

• Location: Zürich, Switzerland
• Start date: Jan. 2027
• Workload: 100%