System & Service Desk Manager 80-100%

santéservices ag; Bezirk Solothurn; Hybrid; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Home office

Job summary

santéservices ag in Solothurn is seeking a Workplace & Service Desk Manager to oversee a responsive IT service desk and a modern work environment across locations. You will drive efficient first-line support, coordinate with second-level teams, and maintain stable, user-friendly IT operations.

The role emphasizes documentation, knowledge sharing, and reliable service delivery, with a flexible hybrid setup and the chance to shape the digital workplace for employees.

Qualifications

• Have completed IT education (EFZ or comparable).
• Solid experience in client management and supporting Windows clients and virtual desktops.
• Familiar with network configurations, IT security, and Jira/Confluence.

Responsibilities

• Ensure that the Service Desk runs efficiently and colleagues receive support quickly.
• Manage our modern IT work environment at various locations, from clients to meeting rooms.
• Support in 1st level support and coordinate escalations with 2nd level support.
• Ensure a stable and user-friendly IT operation.
• Maintain documentation and share knowledge clearly and structured.

Skills

Client management

Windows clients

Virtual desktops

Active Directory

Entra

Defender

Exchange Online

Intune

IT security

Network configurations

Social competence

Education

EFZ IT education

Tools

Jira

Confluence

Job description

santéservices ag is a modern service organization in the Swiss healthcare system. With solid expertise, many years of experience, and a wide range of services, we create added value for our customers and make an important contribution to a functioning healthcare system.

As a young organization with strong roots, we are continuously evolving. We simplify structures and processes, leverage the opportunities of digitalization, and align our services consistently with the needs of our customers. We rely on people who take responsibility, contribute their knowledge, and want to actively shape change.

Workplace & Service Desk Manager

Solothurn | 80-100%

Your Mission | You...

• ensure that our Service Desk runs efficiently and your colleagues receive support quickly.
• manage our modern IT work environment at various locations, from clients to meeting rooms.
• support in 1st level support and coordinate escalations with 2nd level support.
• ensure a stable and user-friendly IT operation.
• maintain documentation and share knowledge clearly and structured.

Your Profile | You...

• have professional experience in IT as well as a completed IT education (EFZ or comparable).
• bring solid experience in client management and support of Windows clients and virtual desktops.
• are familiar with network configurations, IT security, and tools like Jira and Confluence.
• are comfortable with technologies such as Active Directory, Entra, Defender, Exchange Online, and Intune.
• work independently, structured, and solution-oriented, and convince with high social competence and reliability.

Our Offer | We...

• offer you a versatile role with a lot of personal responsibility and opportunities for participation in a modern and service-oriented IT environment.
• enable you to actively shape the digital workplace of our employees and help shape the IT services of the future.
• rely on modern working models with flexible working hours and the possibility of working partially from home to support the compatibility of work and private life.
• offer attractive employment conditions as well as progressive social benefits.
• support your professional and personal development through training and further education.

Do you recognize yourself and your interests in the described profile? Then we should definitely get to know each other.