Swiss IT Support Specialist — Windows, Mac, Network

BCIC Swiss; Luzern; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT Support Specialist to provide on-site support in Luzern, Switzerland. The role involves troubleshooting customer issues, supporting Windows and macOS environments, and maintaining effective communication throughout incident resolution.

The ideal candidate should have several years of experience in IT and a valid work permit for Switzerland. Responsibilities include maintaining ticket updates, coordinating with vendors, and performing upgrades and support for hardware and software.

Qualifikationen

• Several years of experience in the IT field.
• Must hold a valid work permit in Switzerland.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Support Apple PC users with basic knowledge of macOS.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and authorized peripheral equipment.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

BCIC Swiss GmbH is seeking an IT Support Specialist to provide on-site support in Luzern, Switzerland. The role involves troubleshooting customer issues, supporting Windows and macOS environments, and maintaining effective communication throughout incident resolution.

The ideal candidate should have several years of experience in IT and a valid work permit for Switzerland. Responsibilities include maintaining ticket updates, coordinating with vendors, and performing upgrades and support for hardware and software.