IT Support Specialist_Switzerland

BCIC Swiss; Luzern; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH | Best Connect International Company seeks an IT Support Specialist (Dispatch/on-site) in Switzerland. The role involves resolving customer issues at first or second level, collaborating with vendors on AV problems, and maintaining clear status updates.

You will install and troubleshoot Windows OS, Office, Cisco Jabber, and support Apple macOS users The position requires several years of IT experience, a valid work permit in Switzerland, and is based on-site in Luzern.

Qualifikationen

• Must have hands-on troubleshooting experience across Windows and macOS
• Experience handling help desk tickets and user support workflows
• Familiarity with basic networking concepts and devices

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues
• Coordinate with third-party vendors to resolve complex AV issues as needed
• Communicate issue status and resolution in a timely manner
• Install, upgrade, support, and troubleshoot Windows OS, Office, and related applications
• Support Mac OS for Apple PC users as needed
• Install, upgrade, and troubleshoot printers and computer hardware
• Perform remedial repairs on desktops, laptops, printers, and peripherals
• Use diagnostic tools to troubleshoot network connectivity and workstation problems

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch|on-site) "IT Support Specialist" in Switzerland.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Switzerland
• Several years of experience in the IT field