On-Site IT Support Specialist — Dispatch (Switzerland)

BCIC Swiss; Lugano; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

BCIC Swiss in Lugano, Switzerland, is seeking an IT Support Specialist. The ideal candidate will provide first- and second-level support, resolve customer issues, and maintain ticket updates. Applicants must have several years of IT experience and be fluent in both Italian and English. Knowledge in Windows and macOS, as well as troubleshooting skills in networking, are required. The company offers a vibrant work environment and a chance to be part of a global team.

Qualifikationen

• Must hold a valid work permit in Switzerland.
• Several years of experience in the IT field.
• Local language (Italian) & English fluency mandatory.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Have basic knowledge of the Mac operating system for Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Networking skills

CCNA Level knowledge

Rack and stack hardware

Jobbeschreibung

BCIC Swiss in Lugano, Switzerland, is seeking an IT Support Specialist. The ideal candidate will provide first- and second-level support, resolve customer issues, and maintain ticket updates. Applicants must have several years of IT experience and be fluent in both Italian and English. Knowledge in Windows and macOS, as well as troubleshooting skills in networking, are required. The company offers a vibrant work environment and a chance to be part of a global team.