IT Support Specialist — Windows, macOS & Networking Pro

BCIC Swiss; Basel; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT Support Specialist based in Basel, Switzerland. The role involves providing first- and second-level support for customer issues, troubleshooting Windows and macOS environments, and maintaining effective communication with third-party vendors.

The ideal candidate will have several years of experience in IT, local language and English fluency, and must hold a valid work permit in Switzerland. This position emphasizes problem-solving and technical support skills.

Qualifikationen

• Must hold a valid work permit in Switzerland.
• Several years of experience in the IT field.
• Local language & English fluency mandatory.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

BCIC Swiss GmbH is seeking an IT Support Specialist based in Basel, Switzerland. The role involves providing first- and second-level support for customer issues, troubleshooting Windows and macOS environments, and maintaining effective communication with third-party vendors.

The ideal candidate will have several years of experience in IT, local language and English fluency, and must hold a valid work permit in Switzerland. This position emphasizes problem-solving and technical support skills.