IT Support Specialist - Windows/macOS | Problem Solver

BCIC Swiss; Schaffhausen; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT Support Specialist to join their on-site team in Switzerland. You will handle first- and second-level user issues, work with vendors for complex AV problems, and keep users informed about status and resolutions.

The role requires Windows and Mac OS familiarity, basic networking knowledge, and the ability to manage printers and hardware. A valid Swiss work permit is required for employment.

Qualifikationen

• Candidate should be able to diagnose and resolve common IT issues across Windows and Mac platforms.
• Experience with ticketing systems and end-user support processes.
• Ability to communicate clearly with users and escalate when needed.

Aufgaben

• Provide first- or second-level IT support and issue resolution for customers.
• Collaborate with third-party vendors for complex AV issues.
• Communicate issue status and resolutions in a timely manner.

Kenntnisse

Troubleshooting

Problem solving

Help desk

Windows support

macOS support

Networking basics

Jobbeschreibung

BCIC Swiss GmbH is seeking an IT Support Specialist to join their on-site team in Switzerland. You will handle first- and second-level user issues, work with vendors for complex AV problems, and keep users informed about status and resolutions.

The role requires Windows and Mac OS familiarity, basic networking knowledge, and the ability to manage printers and hardware. A valid Swiss work permit is required for employment.