Strategic Customer Success Manager, AI-Driven Enterprise

400 salesforce.com sarl; Zürich; Hybrid; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

Salesforce is seeking a Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s highest-profile customers. You will partner with a small number of accounts, focusing on business goals to improve technical health and maximize value from Salesforce investment.

You will translate business needs into solutions, build strong relationships across internal teams, and guide adoption of features with proactive services. After-hours support may be required.

Qualifikationen

• 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership.
• Exceptional communication and presentation skills with demonstrated ability to influence at all levels, including executive.
• Skills for analyzing technical concepts, translating them into business terms, and mapping requirements to features.
• Ability to explain complex technical concepts in business-friendly terms to customers and internal partners.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs or projects.
• Proficiency in German (Swiss) or French and English

Aufgaben

• Coordinate the Signature Success catalog of services for assigned customers.
• Provide timely, proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new features and manage release-related challenges.
• Act as an advocate for customers during triage and resolution of high-severity cases.
• Conduct quarterly reviews, identify trends, and tailor release recommendations.
• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management.
• Occasionally be available for after-hour or weekend coverage as needed.

Kenntnisse

5+ years experience

Executive communication

Business translation

Cross-functional leadership

SaaS knowledge

German (Swiss)

French and English

Jobbeschreibung

Salesforce is seeking a Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s highest-profile customers. You will partner with a small number of accounts, focusing on business goals to improve technical health and maximize value from Salesforce investment.

You will translate business needs into solutions, build strong relationships across internal teams, and guide adoption of features with proactive services. After-hours support may be required.