Strategic AI Customer Success Manager

Enterprise Bot GmbH; Zürich; Hybrid; Vertraulich; Vollzeit

Benefits dieser Stelle

High ownership

Autonomy

Enterprise exposure

Cutting-edge AI

Zusammenfassung

Enterprise Bot GmbH in Zurich, Switzerland seeks a Customer Success Manager to guide customers through onboarding, implementation, and measurable success with AI/SaaS solutions.

You’ll configure bots, automations, and integrations, coordinate UAT, and drive adoption while expanding partnerships and ensuring ROI for clients. Fluency in German and strong English are essential, with 3–5 years in related roles.

Qualifikationen

• Native-level German (Swiss German) and strong English required.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or related field.
• 3–5 years in Customer Success, Project Management, Implementation, or Technical Account Management in SaaS/automation.
• Experience in partner enablement, training, and supporting implementation partners.
• Hands-on with automation workflows, bot development, system integrations, and QA testing is desirable.
• Knowledge of AI/NLP, APIs, and low-code/no-code platforms is a strong advantage.
• Strong analytical skills to interpret data and translate insights into actions.
• Excellent communication and presentation skills with ability to explain technical concepts clearly.
• Proven ability to manage multiple client projects and meet deadlines in a fast-paced environment.

Aufgaben

• Onboard new customers with implementation roadmaps, milestones, and KPIs.
• Configure conversational AI bots, automation workflows, and integrations per customer needs.
• Coordinate UAT, ensure bot quality, fix issues, and guide test iterations to standards.
• Monitor bot performance and feedback; suggest optimizations to increase ROI.
• Maintain active customer relationships with regular reviews and performance analyses.
• Build long-term relationships to foster trust and mutual growth.
• Conduct training and enablement sessions to empower customer teams.
• Translate feedback into concrete recommendations for product and engineering teams.
• Collaborate with sales to identify renewal, expansion, and upsell opportunities.

Kenntnisse

German (native)

English (strong)

Analytical skills

Communication skills

Stakeholder management

Multi-project management

Ausbildung

Bachelor’s or Master’s in Business/CS

Tools

Low-code/no-code platforms

Automation tools

APIs

Jobbeschreibung

Enterprise Bot GmbH in Zurich, Switzerland seeks a Customer Success Manager to guide customers through onboarding, implementation, and measurable success with AI/SaaS solutions.

You’ll configure bots, automations, and integrations, coordinate UAT, and drive adoption while expanding partnerships and ensuring ROI for clients. Fluency in German and strong English are essential, with 3–5 years in related roles.