Customer Success - Strategic - EMEA

Xapply; Schweiz; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Zusammenfassung

Description

This strategic, enterprise‑facing role at Xapply focuses on building long‑term partnerships with enterprise and strategic clients across the EMEA region. You will own a portfolio of 20–30 high‑value accounts, driving adoption, renewals, expansions and strong retention while aligning customer objectives with product capabilities and business strategy. You will influence product priorities with customer feedback in a fast‑moving AI‑first environment.

Aufgaben

• Own a portfolio of 20–30 high‑value accounts across the EMEA region.
• Align customer objectives with product capabilities and business strategy.
• Accelerate adoption, deliver measurable outcomes, and identify expansion opportunities.
• Manage renewals, expansions, retention and customer growth within your portfolio.
• Collaborate with Sales, Engineering and Customer Success leadership to scale customer management.

Jobbeschreibung

Description:

This is a strategic customer-facing role focused on building long-term partnerships with enterprise and strategic clients across the EMEA region.
You will manage a portfolio of approximately 20–30 high-value accounts, aligning customer objectives with product capabilities and business strategy.
Your focus will be on accelerating adoption, delivering measurable customer outcomes, and identifying opportunities to expand engagement across multiple products.
You will own key commercial outcomes, including renewals, expansions, retention, and customer growth within your portfolio.
Working closely with Sales, Engineering, Customer Success leadership, and other teams, you will help develop scalable approaches to customer management.
You will also act as a strong internal voice for customers, using their feedback and insights to influence product priorities and improve the overall customer experience.
The role offers significant ownership in a fast-moving, AI-first environment where impact, autonomy, and continuous improvement are highly valued.