Senior AI CX Success Leader

8338 Switzerland - Genesys International B.V. Swiss Branch; Zürich; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Paid volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Zusammenfassung

Genesys Zurich is seeking a Customer Success Manager to establish lifelong relationships with customers by advising and equipping them to achieve their CX vision. You will advocate for clients, orchestrate adoption of the right strategies, and ensure onboarding, retention, and revenue growth.

Working closely with Genesys teams, you will drive cross-functional collaboration across customer journeys. You will manage a portfolio, develop success plans, and lead executive reviews, using Salesforce

Qualifikationen

• 6+ years in a technology-related field.
• Familiarity with CX to drive a consultative approach.
• Fluent German and excellent English communication.

Aufgaben

• Manage a portfolio of customers as the main business contact.
• Develop Customer Success Plans to achieve mutual goals.
• Prescribe product features and services to customer outcomes.
• Drive growth via continuous adoption of Genesys solutions.
• Lead Executive Business Reviews to track progress on objectives.
• Collaborate with Onboarding, Professional Services, Renewal and Sales teams.
• Support strategic initiatives and continuous improvement programs.

Kenntnisse

6+ years experience

German fluency

English communication

Relationship building

Leadership

Cross-functional collaboration

Ausbildung

Bachelor's degree

Tools

Salesforce

Gainsight

PowerPoint

Excel

Word

Jobbeschreibung

Genesys Zurich is seeking a Customer Success Manager to establish lifelong relationships with customers by advising and equipping them to achieve their CX vision. You will advocate for clients, orchestrate adoption of the right strategies, and ensure onboarding, retention, and revenue growth.

Working closely with Genesys teams, you will drive cross-functional collaboration across customer journeys. You will manage a portfolio, develop success plans, and lead executive reviews, using Salesforce