Senior Customer Success Manager, Enterprise (Switzerland)

Salesforce, Inc.

Zürich

Hybrid

CHF 120,000 - 160,000

Full time

14 days+

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Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) for Switzerland, based in Zurich or flexible office setup. You will act as the primary liaison for Signature Success, ensuring value delivery, renewals, and expansion while coordinating with Sales, Engineering, and Product teams.

Strong communication across executive stakeholders is essential. The role requires 5+ years in customer success or SaaS, ability to translate technical concepts for business audiences, and fluency in German

Qualifications

Minimum Skills include strong executive communication at all levels, including C-level stakeholders.
Ability to translate complex technical concepts into business terms for non-technical audiences.
Experience leading cross-functional teams and coordinating with Sales, Engineering and Product Management.
Fluency in German (Swiss) or French and English.
Knowledge of software development processes and design methodologies.

Responsibilities

Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
Cultivate stakeholder relationships with IT and business executives who purchased Signature.
Provide proactive guidance on Salesforce features and annual release plans to customers.
Advocate for customers during triage and resolution of high-severity incidents.
Collaborate with Sales, Engineering and Product Management to drive customer success and revenue opportunities.