Strategic Customer Success Leader, EMEA | Remote

Lever, Inc.; Schweiz; Vor Ort; CHF 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

Fully remote across Europe

Monthly coworking stipend

Annual discretionary learning stipend

Company-wide annual offsite

Global/international team

Zusammenfassung

Lever, Inc. is seeking a Customer Success - Strategic professional based in Switzerland to manage a portfolio of 20–30 enterprise accounts across the EMEA region, aligning objectives with product capabilities and business strategy.

You will drive adoption, renewals, expansions and customer growth, partnering with Sales, Engineering and CS leadership to scale processes and deliver measurable value.

Qualifikationen

• 7–10 years in Customer Success, Account Management, or strategic partnerships in SaaS.
• Proven ability delivering measurable value for enterprise customers.
• Experience with AI or sophisticated tech products desirable.
• Deep understanding of the DACH market and business environment.
• Strong commercial acumen with renewals, expansions, and retention.

Aufgaben

• Manage a portfolio of 20–30 enterprise and high-value accounts.
• Align customer objectives with product capabilities and business strategy.
• Lead onboarding and long-term adoption initiatives.
• Drive renewals, expansions, retention and growth.
• Collaborate with Sales, Engineering, CS leadership to scale processes.
• Represent customer voice to influence product priorities.

Kenntnisse

Enterprise account management

DACH market experience

Stakeholder management

English & German fluency

Strategic partnerships

Jobbeschreibung

Lever, Inc. is seeking a Customer Success - Strategic professional based in Switzerland to manage a portfolio of 20–30 enterprise accounts across the EMEA region, aligning objectives with product capabilities and business strategy.

You will drive adoption, renewals, expansions and customer growth, partnering with Sales, Engineering and CS leadership to scale processes and deliver measurable value.