Strategic Enterprise CSM - Core Platform

Sprinklr; Genf; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Paid time off

Healthcare coverage

Mentoring program

Zusammenfassung

Sprinklr, the AI-native Unified-CXM platform, is seeking a Customer Success Manager – Core in Switzerland to advise and guide 1,900+ enterprises through adoption, value realization, and ROI across Marketing, Social, and Advertising. You will bridge business goals with platform capabilities, empowering clients to scale and optimize campaigns.

You will lead cross-functional engagement, run executive business reviews, and design success plans with clear KPIs, ensuring long-term platform advocacy

Qualifikationen

• Fluency in German, both written and spoken.
• Bachelor’s degree in Marketing, Communications, CS, or related field.
• 6+ years in MarTech/AdTech or digital media consulting with enterprise clients.
• Experience with campaign setup, media planning, and omnichannel strategy.
• Ability to audit and optimize workspace and tagging structures in complex environments.
• Strong executive presentation and stakeholder management skills.
• Data fluency to translate telemetry and KPIs into actions.

Aufgaben

• Lead strategic technical relationship across Core suite: Social Publishing, Listening, Paid Ads, Analytics.
• Translate KPIs into Sprinklr configurations and use cases.
• Own adoption lifecycle across multiple teams, ensuring onboarding and value expansion.
• Coordinate with Product, Solutions Consultants, and Services to address challenges.
• Run business reviews for executives, presenting KPIs and ROI narratives.
• Develop success plans with KPI alignment and release timelines.
• Deliver enablement and training to improve usability and advocacy.

Kenntnisse

German language proficiency

Executive-level presentation

Stakeholder management

MarTech/AdTech experience

Campaign analytics

Enterprise client consulting

Ausbildung

Bachelor’s degree in Marketing, Communications, Computer Science, or related field

Jobbeschreibung

Sprinklr, the AI-native Unified-CXM platform, is seeking a Customer Success Manager – Core in Switzerland to advise and guide 1,900+ enterprises through adoption, value realization, and ROI across Marketing, Social, and Advertising. You will bridge business goals with platform capabilities, empowering clients to scale and optimize campaigns.

You will lead cross-functional engagement, run executive business reviews, and design success plans with clear KPIs, ensuring long-term platform advocacy