Service Technician, Analytical Laboratory Instrumentation

Proclinical Staffing; Bern; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Flexible working arrangements

Onboarding and training

Collaborative team

Zusammenfassung

Proclinical Staffing is seeking a Service Technician to support customers across Western Switzerland. The role is highly autonomous and field-based, combining hands-on engineering with direct customer interaction to ensure analytical laboratory equipment performs to the highest standards.

The successful candidate will install, calibrate, and maintain instrumentation, train users, and collaborate with sales on service contracts and upgrades while travelling extensively within Western Switzerland.

Qualifikationen

• Technical qualification in Laboratory Technology, Mechatronics, Electronics, Automation Engineering, or a related discipline.
• 2–3 years of field service/technical support experience on analytical or industrial equipment.
• Experience in laboratory environments and supporting analytical instrumentation is desirable.

Aufgaben

• Install, commission, and validate analytical instruments at customer sites.
• Provide user training and technical guidance to lab staff.
• Perform preventative maintenance, calibration, troubleshooting, and repairs.
• Diagnose faults and implement corrective actions remotely or on-site.
• Support demonstrations, evaluations, and customer projects with sales.
• Maintain service documentation and customer reports.
• Travel across Western Switzerland; maintain professionalism and safety.

Jobbeschreibung

An established international provider of analytical laboratory solutions is seeking a Service Technician to support customers across Western Switzerland. This is a highly autonomous field-based role, ideal for a technically minded professional who enjoys working directly with customers, solving complex technical issues, and ensuring laboratory equipment performs to the highest standards.

The successful candidate will act as a trusted technical partner to laboratories, delivering installation, maintenance, repair, and training services while contributing to long-term customer satisfaction.

Key Responsibilities

• Install, commission, and validate analytical laboratory instruments at customer sites.
• Deliver user training and technical guidance to laboratory personnel.
• Perform preventative maintenance, calibration, troubleshooting, and repair activities across a broad portfolio of laboratory equipment.
• Diagnose technical faults and implement effective corrective actions both remotely and on-site.
• Provide technical support and respond to customer service enquiries in a professional and timely manner.
• Collaborate with commercial teams to support demonstrations, evaluations, and customer projects.
• Identify opportunities for service contracts, upgrades, accessories, and replacement equipment, communicating these opportunities to the sales team.
• Maintain accurate service documentation, maintenance records, and customer reports.
• Work closely with Technical Support, Product Management, and Sales teams to ensure high levels of customer satisfaction.
• Contribute to knowledge sharing and support colleagues within the wider service organisation.

Candidate Profile

• Technical qualification in Laboratory Technology, Mechatronics, Electronics, Automation Engineering, Instrumentation, or a related discipline.
• Minimum 2-3 years' experience in field service, technical support, maintenance, or customer service for scientific, analytical, or industrial equipment.
• Experience working within laboratory environments and supporting analytical instrumentation is highly desirable.
• Strong fault-finding and diagnostic skills with a structured, analytical approach to problem solving.
• Excellent interpersonal and customer-facing communication skills.
• Ability to work independently, manage priorities effectively, and maintain a high level of professionalism.
• Fluent French, strong German and English skills
• Full driving licence and willingness to travel extensively throughout Western Switzerland.

What's on Offer

• A diverse and technically challenging field service position with significant autonomy.
• Opportunity to work with advanced analytical laboratory technologies in a customer-focused environment.
• Comprehensive onboarding, technical training, and ongoing professional development.
• Supportive and collaborative team culture within a successful international organisation.
• Company vehicle, modern work equipment, and competitive employment conditions.
• Flexible working arrangements, including home-based administration and planning activities.

This role would suit a technically driven professional who enjoys combining hands‑on engineering, analytical problem-solving, and customer interaction in a dynamic laboratory instrumentation environment