Service Team Manager - Flexible Hours, Field Tech Lead

Signode; Dietikon; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Flexible working time model

Free car parking slot

Accident and daily sickness insurance

Free coffee

Subsidised canteen catering

Subsidised massage

Regular company events

Zusammenfassung

Signode in Switzerland (Zurich region) seeks a Service Team Manager to lead a team of professional service technicians and drive best-in-class service delivery. The role focuses on building strong customer relationships, expanding service offerings, and ensuring efficient, scalable field operations.

The ideal candidate will have engineering or sales background, strong communication skills, and willingness to travel within the country to support customers and implement maintenance agreements and

Qualifikationen

• Degree required in engineering, commercial business or sales; or correspondent professional career track / experience.
• Prior experience of managing teams is a plus.
• Knowledge of Signode equipment portfolio, including understanding the value propositions of that equipment.
• Extensive, practical knowledge of mechanical, pneumatic, electrical, and hydraulic systems.
• Able to interpret technical information, such as blueprints and CAD layouts, as well as interpret business data and financial information.
• Strong written and verbal communication; able to build relationships at all levels.
• Sense of urgency; has a bias for action and a desire to identify and address areas for improvement.
• Professional English writing and speaking skills required.
• Native level German language, French is an advantage.
• High level of travel required within the country(ies).

Aufgaben

• Lead day-to-day activities of a team of professional service technicians delivering best-in-class service.
• Drive KPI performance: customer satisfaction, first time fix, responsiveness, billable hours, revenue.
• Develop plans for geographic coverage and responsive customer demand.
• Collaborate with Regional Sales Managers to develop business plans and provide sales forecasts.
• Manage budgets and operating expenses to ensure financial performance.
• Coach and develop technicians; cross-train to expand knowledge of E&T equipment.
• Cooperate with sales teams to resolve issues and identify new business opportunities.

Ausbildung

Engineering degree

Commercial business or sales experience

Jobbeschreibung

Signode in Switzerland (Zurich region) seeks a Service Team Manager to lead a team of professional service technicians and drive best-in-class service delivery. The role focuses on building strong customer relationships, expanding service offerings, and ensuring efficient, scalable field operations.

The ideal candidate will have engineering or sales background, strong communication skills, and willingness to travel within the country to support customers and implement maintenance agreements and