Senior Technical Documentation Specialist (m/w/d) 80-100%

Xovis AG; Bern; Hybrid; CHF 120,000 - 150,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Five weeks leave

Modern office

Free parking

Team events

Open culture

Pension plan

Job summary

Xovis AG in Zollikofen near Bern is seeking a Senior Technical Documentation Specialist to create and maintain product documentation across Switzerland and Germany. You will work hybrid, collaborating with teams across Zollikofen and Berlin, delivering manuals, guides, and knowledge content while ensuring regulatory compliance.

Ideal candidates have extensive technical writing experience, strong English skills, and proficiency with InDesign, Confluence, Jira, and AI tools.

Qualifications

• Several years of experience in technical documentation for hardware and software products.
• Degree in Technical Writing or related field.
• Strong ability to present complex topics clearly and structurally.
• Proficient with InDesign, Confluence and Jira (including Service Management) and AI tools.
• Knowledge of regulatory requirements for product documentation.
• Excellent English; German is a plus.

Responsibilities

• Create, maintain, and develop technical product and customer documentation for our products in Switzerland and Germany throughout the product lifecycle.
• Continuously improve documentation quality and identify automation opportunities.
• Create user manuals, installation guides, online help, knowledge base articles, release notes, training materials, and digital learning content.
• Create and maintain technical graphics and visual documentation content.
• Develop documentation concepts for different products/markets/use cases and advance documentation standards.
• Ensure regulatory and market-specific documentation requirements are met.
• Analyze customer feedback, support requests, and product feedback to close documentation gaps.

Skills

Strong technical understanding

Excellent written and spoken English

German language skills (advantage)

Education

Degree in Technical Writing / Technical Communication / Computer Science / Engineering or equivalent

Tools

Adobe InDesign

Confluence

Jira

Service Management

AI tools

Job description

• Xovis is an international market leader in people flow. Our hardware and software solutions help companies worldwide measure, analyze and efficiently manage the flow of people – for example, at airports, in retail, on public transport and in building management.,
• We are looking for a Senior Technical Documentation Specialist to join our Product Management & Documentation team. Based in Zollikofen, Bern, you will work closely with colleagues across our Zollikofen and Berlin offices
• If you have a strong understanding of products, users, and markets, and know how to deliver the right technical information in the right format at the right time, we'd love to hear from you

Flexible working hours and hybrid working options

• 40-hour work week and 5 weeks of annual leave with additional half-days off on select holidays
• Modern, centrally located office right next to Zollikofen railway station
• Free parking
• Regular team events, such as ski weekends and after-work gatherings
• Open, collaborative culture where colleagues support each other and ideas are welcome
• Attractive employee benefits and pension plans

Responsibility for creating, maintaining and continuously developing technical product and customer documentation for our products in Switzerland and Germany throughout the entire product lifecycle

• Continuous improvement of documentation quality as well as identification of opportunities for automation and optimization
• Creation of user manuals, installation guides, online help, knowledge base articles, release documentation, training materials and digital learning content
• Creation and maintenance of technical graphics, process illustrations and visual documentation content
• Development of documentation concepts for different products, markets and use cases, as well as further development of documentation standards
• Ensuring that regulatory and market-specific requirements for product documentation are met
• Analysis of customer feedback, support requests and product feedback to identify and close documentation gaps

Several years of experience in technical documentation, ideally in an international B2B environment, including the creation of technical product and customer documentation for hardware and software products

• Alternatively, a degree in Technical Writing, Technical Communication, Computer Science, Engineering or a comparable qualification
• Strong technical understanding and the ability to present complex topics in a clear, structured way
• Very good knowledge of Adobe InDesign, Atlassian Confluence and Jira, including Service Management, as well as experience with AI tools
• Experience in creating graphical and visual documentation content
• Understanding of regulatory requirements, applicable standards and market-specific requirements for technical product documentation
• Very good written and spoken English skills; German language skills are an advantage

Robin Kaufmann, Human Resources, [phone],