Senior Technical Documentation Lead - Hybrid (Hardware/Software)

Xovis; Zollikofen; Hybrid; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working options

4-5 weeks annual leave plus holidays

Modern office near Zollikofen station

Free parking

Team events

Open collaborative culture

Pension plans

Job summary

Xovis, an international market leader in people flow, is seeking a Senior Technical Documentation Specialist to join our Product Management & Documentation team in Zollikofen, Bern. You will create and maintain technical product and customer documentation across Switzerland and Germany throughout the product lifecycle.

You bring several years of technical documentation experience, a degree in a relevant field, strong English skills (German a plus), and expert knowledge of InDesign, Confluence

Qualifications

• Several years of experience in technical documentation, ideally in an international B2B environment.
• Degree in Technical Writing, Technical Communication, Computer Science, Engineering or a comparable qualification.
• Strong technical understanding and ability to present complex topics clearly.

Responsibilities

• Create, maintain and develop technical product and customer documentation for our products in Switzerland and Germany across the full product lifecycle.
• Continuously improve documentation quality and identify opportunities for automation and optimization.
• Create and maintain user manuals, installation guides, online help, knowledge base articles, release documentation, training materials and digital learning content.
• Develop technical graphics, process illustrations and visual documentation content.
• Develop documentation concepts for different products, markets and use cases; advance documentation standards.
• Ensure regulatory and market-specific requirements for product documentation are met.
• Analyze customer feedback, support requests and product feedback to identify and close documentation gaps.

Skills

Technical writing

Documentation governance

English proficiency

German language knowledge

Education

Degree in Technical Writing / Technical Communication / Computer Science / Engineering

Tools

Adobe InDesign

Confluence

Jira

Job description

Xovis, an international market leader in people flow, is seeking a Senior Technical Documentation Specialist to join our Product Management & Documentation team in Zollikofen, Bern. You will create and maintain technical product and customer documentation across Switzerland and Germany throughout the product lifecycle.

You bring several years of technical documentation experience, a degree in a relevant field, strong English skills (German a plus), and expert knowledge of InDesign, Confluence