Senior Technical Documentation Specialist

Xovis; Zollikofen; Hybrid; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working options

4-5 weeks annual leave plus holidays

Modern office near Zollikofen station

Free parking

Team events

Open collaborative culture

Pension plans

Job summary

Xovis, an international market leader in people flow, is seeking a Senior Technical Documentation Specialist to join our Product Management & Documentation team in Zollikofen, Bern. You will create and maintain technical product and customer documentation across Switzerland and Germany throughout the product lifecycle.

You bring several years of technical documentation experience, a degree in a relevant field, strong English skills (German a plus), and expert knowledge of InDesign, Confluence

Qualifications

• Several years of experience in technical documentation, ideally in an international B2B environment.
• Degree in Technical Writing, Technical Communication, Computer Science, Engineering or a comparable qualification.
• Strong technical understanding and ability to present complex topics clearly.

Responsibilities

• Create, maintain and develop technical product and customer documentation for our products in Switzerland and Germany across the full product lifecycle.
• Continuously improve documentation quality and identify opportunities for automation and optimization.
• Create and maintain user manuals, installation guides, online help, knowledge base articles, release documentation, training materials and digital learning content.
• Develop technical graphics, process illustrations and visual documentation content.
• Develop documentation concepts for different products, markets and use cases; advance documentation standards.
• Ensure regulatory and market-specific requirements for product documentation are met.
• Analyze customer feedback, support requests and product feedback to identify and close documentation gaps.

Skills

Technical writing

Documentation governance

English proficiency

German language knowledge

Education

Degree in Technical Writing / Technical Communication / Computer Science / Engineering

Tools

Adobe InDesign

Confluence

Jira

Job description

Xovis is an international market leader in people flow. Our hardware and software solutions help companies worldwide measure, analyze and efficiently manage the flow of people – for example, at airports, in retail, on public transport and in building management.

We are looking for a Senior Technical Documentation Specialist to join our Product Management & Documentation team. Based in Zollikofen, Bern, you will work closely with colleagues across our Zollikofen and Berlin offices.

If you have a strong understanding of products, users, and markets, and know how to deliver the right technical information in the right format at the right time, we'd love to hear from you.

What awaits you: Xovis benefits

• Flexible working hours and hybrid working options
• 40-hour work week and 5 weeks of annual leave with additional half-days off on select holidays
• Modern, centrally located office right next to Zollikofen railway station
• Free parking
• Regular team events, such as ski weekends and after-work gatherings
• Open, collaborative culture where colleagues support each other and ideas are welcome
• Attractive employee benefits and pension plans

What you’ll do:

• Responsibility for creating, maintaining and continuously developing technical product and customer documentation for our products in Switzerland and Germany throughout the entire product lifecycle
• Continuous improvement of documentation quality as well as identification of opportunities for automation and optimization
• Creation of user manuals, installation guides, online help, knowledge base articles, release documentation, training materials and digital learning content
• Creation and maintenance of technical graphics, process illustrations and visual documentation content
• Development of documentation concepts for different products, markets and use cases, as well as further development of documentation standards
• Ensuring that regulatory and market-specific requirements for product documentation are met
• Analysis of customer feedback, support requests and product feedback to identify and close documentation gaps

What makes you stand out:

• Several years of experience in technical documentation, ideally in an international B2B environment, including the creation of technical product and customer documentation for hardware and software products
• Alternatively, a degree in Technical Writing, Technical Communication, Computer Science, Engineering or a comparable qualification
• Strong technical understanding and the ability to present complex topics in a clear, structured way
• Very good knowledge of Adobe InDesign, Atlassian Confluence and Jira, including Service Management, as well as experience with AI tools
• Experience in creating graphical and visual documentation content
• Understanding of regulatory requirements, applicable standards and market-specific requirements for technical product documentation
• Very good written and spoken English skills; German language skills are an advantage

Would you like to help shape our day-to-day operations and further develop our technical product and customer documentation?