Senior Sales Ops & Services Leader

SAP SE; Zürich; Vor Ort; CHF 140.000 - 200.000; Vollzeit

Zusammenfassung

SAP SE in Switzerland seeks a senior operations leader within the Sales Operations Business Services function to govern quality, tackle escalations, and drive continuous improvement at scale.

You’ll lead delivery across a broad portfolio, shaping tools, processes, and standards that define operations excellence, while managing senior stakeholder relationships and building high‑performing teams.

Qualifikationen

• Extensive experience leading sales operations business services across complex, high-volume service environments.
• Deep expertise in workflow management, data management, and service quality governance.
• Experience leading teams, defining service standards, and scalable process improvements across a broad service portfolio.
• Balanced operational rigour with customer orientation and strategic thinking to improve service delivery at scale.

Aufgaben

• Lead sales operations services delivery across a broad portfolio, governing workflow management and data quality at scale.
• Establish service quality standards, drive major process improvement programs, and oversee knowledge management.
• Manage senior stakeholder relationships and develop operations services teams.
• Shape tools, processes, and standards defining operations excellence across the sales organisation.

Kenntnisse

Customer Service

Analytical Thinking

Complex Problem Solving

Data Management

Process Improvement

Stakeholder Management

Knowledge Management

Effective Communication

Workflow Management

AI Value & Data Analytics

Jobbeschreibung

SAP SE in Switzerland seeks a senior operations leader within the Sales Operations Business Services function to govern quality, tackle escalations, and drive continuous improvement at scale.

You’ll lead delivery across a broad portfolio, shaping tools, processes, and standards that define operations excellence, while managing senior stakeholder relationships and building high‑performing teams.