Senior Logistics & Customer Operations Specialist (Ref. 2822) - Immediate Start | 12-month contract | 50% Remote

AurigaVision AG; Neuenburg; Hybrid; CHF 90,000 - 135,000; Full time

Job summary

AurigaVision AG in Neuchâtel region seeks a Senior Logistics & Customer Operations Specialist to coordinate international product flows and customer order processes. You will interface with manufacturing sites, 3PLs, and customers, ensuring compliant execution across order management, invoicing, and transport activities.

The role requires 3+ years in pharma logistics, fluent English (French a plus), and strong SAP skills, with 50% remote work within a 12-month contract.

Qualifications

• Bachelor's degree in Supply Chain, Business Management or related discipline.
• At least 3 years of professional experience in the pharmaceutical industry.
• Fluent in English; French is a plus.
• Solid experience in logistics, distribution and international import/export processes.
• Experience with suppliers, freight forwarders, 3PL providers and/or contract manufacturing organizations.
• Good knowledge of SAP and comfort with complex data transactions.
• Strong interpersonal and communication skills across international and virtual teams.

Responsibilities

• Coordinate customer and supply activities between manufacturing sites, distribution centers, 3PL partners and customers.
• Manage order processing, invoicing and shipping documentation.
• Organize product transportation including imports/exports and documentation.
• Coordinate returns and rework with supply sites.
• Monitor inventory levels and support month-end reviews with 3PL and partners.
• Maintain master data and execute SAP transactions related to logistics.
• Collaborate with global and regional Supply Chain, Quality, Purchasing and Finance teams.
• Support product allocations, redeployments, launches, and change control from a SC perspective.
• Coordinate with Quality on testing, release and required documentation.
• Investigate transportation incidents and manage follow-up with stakeholders.

Skills

Logistics coordination

SAP experience

International import/export

Stakeholder communication

Team collaboration

Education

Bachelor's degree in Supply Chain

Tools

SAP

Job description

Our client is a globally leading biopharmaceutical company located in the Neuchâtel area, developing and manufacturing innovative therapies for patients worldwide. To strengthen their Supply Chain organization, they are looking for an experienced and highly organized professional to join their team as a

Senior Logistics & Customer Operations Specialist (Ref. 2822)

Immediate Start | 12-month contract | 50% Remote

In this senior operational role, you will act as an important interface between customers, distribution centers, manufacturing partners and internal Supply Chain functions. You will coordinate international product flows, manage customer and logistics processes and ensure accurate and compliant execution across order management, invoicing, transportation and distribution activities.

• Coordinate customer and supply activities between manufacturing sites, distribution centers, 3PL partners and customers
• Manage order processing, invoicing and the preparation of relevant shipping documentation
• Organize product transportation between manufacturing sites, logistics partners and customers, including import and export activities
• Coordinate returns and rework activities with the respective supply sites
• Monitor inventory levels and support month-end inventory reviews together with 3PL and manufacturing partners
• Maintain customer, contract and supply-related master data and execute relevant transactions in SAP
• Collaborate closely with global and regional Supply Chain, Quality, Purchasing and Finance teams
• Support product allocations, redeployments, product launches and change control activities from a Supply Chain perspective
• Coordinate with Quality functions regarding testing, product release and required documentation
• Investigate transportation incidents and coordinate appropriate follow-up with the relevant stakeholders
• Support month- and year-end activities as well as documentation requirements for financial audits
• Ensure that logistics and distribution activities are performed in accordance with applicable quality and compliance requirements

Your profile

• Bachelor's degree in Supply Chain, Business Management or a related discipline
• At least 3 years of professional experience in the pharmaceutical industry
• Fluent in English; French is a plus
• Solid experience in logistics, distribution and international import/export processes
• Previous experience working with suppliers, freight forwarders, 3PL providers and/or contract manufacturing organizations
• Good knowledge of SAP and confidence working with complex systems and transactional data
• Strong interpersonal and communication skills with experience working across international and virtual teams