Senior Logistics & Customer Operations Lead – 50% Remote

AurigaVision AG; Neuenburg; Hybrid; CHF 90,000 - 135,000; Full time

Job summary

AurigaVision AG in Neuchâtel region seeks a Senior Logistics & Customer Operations Specialist to coordinate international product flows and customer order processes. You will interface with manufacturing sites, 3PLs, and customers, ensuring compliant execution across order management, invoicing, and transport activities.

The role requires 3+ years in pharma logistics, fluent English (French a plus), and strong SAP skills, with 50% remote work within a 12-month contract.

Qualifications

• Bachelor's degree in Supply Chain, Business Management or related discipline.
• At least 3 years of professional experience in the pharmaceutical industry.
• Fluent in English; French is a plus.
• Solid experience in logistics, distribution and international import/export processes.
• Experience with suppliers, freight forwarders, 3PL providers and/or contract manufacturing organizations.
• Good knowledge of SAP and comfort with complex data transactions.
• Strong interpersonal and communication skills across international and virtual teams.

Responsibilities

• Coordinate customer and supply activities between manufacturing sites, distribution centers, 3PL partners and customers.
• Manage order processing, invoicing and shipping documentation.
• Organize product transportation including imports/exports and documentation.
• Coordinate returns and rework with supply sites.
• Monitor inventory levels and support month-end reviews with 3PL and partners.
• Maintain master data and execute SAP transactions related to logistics.
• Collaborate with global and regional Supply Chain, Quality, Purchasing and Finance teams.
• Support product allocations, redeployments, launches, and change control from a SC perspective.
• Coordinate with Quality on testing, release and required documentation.
• Investigate transportation incidents and manage follow-up with stakeholders.

Skills

Logistics coordination

SAP experience

International import/export

Stakeholder communication

Team collaboration

Education

Bachelor's degree in Supply Chain

Tools

SAP

Job description

AurigaVision AG in Neuchâtel region seeks a Senior Logistics & Customer Operations Specialist to coordinate international product flows and customer order processes. You will interface with manufacturing sites, 3PLs, and customers, ensuring compliant execution across order management, invoicing, and transport activities.

The role requires 3+ years in pharma logistics, fluent English (French a plus), and strong SAP skills, with 50% remote work within a 12-month contract.