Senior Hospitality & Facilities Manager

Richemont (Cartier/Van Cleef); Genf; On-site; CHF 110,000 - 160,000; Full time

Job summary

Van Cleef & Arpels, a High Jewelry Maison, seeks a seasoned Hospitality & Administrative professional to guard brand image, occupant comfort, and reception excellence across Switzerland. Reporting to the Swiss Administrative & Financial Director, you will lead on-site experiences, manage budgets, and oversee outsourced front desk and concierge teams.

You will drive standard-setting across offices and factories, ensuring premium service, meticulous attention to detail, and seamless collaboration

Qualifications

• At least five years of experience in a similar role.
• Fluent in French and English, written and spoken.
• Strong hospitality mindset and premium standards.
• Ability to define, implement, and maintain excellence across multiple sites.
• Highly organized with strong prioritization and problem-solving skills.

Responsibilities

• Hospitality & Visitor Experience Management across Swiss sites.
• Lead, train, and oversee outsourced reception, front desk, and concierge teams.
• Maintain welcoming and well-organized workplaces and meeting areas.
• Coordinate with Real Estate and Security on site planning and visitor flows.
• Oversee mail, supplies, catering, shared areas, and light maintenance with sustainability in mind.
• Coordinate logistics for events and VIP visits.
• Budget management for General Services and Hospitality across Switzerland.
• Manage POs, invoices, and closings using SAP and group tools.
• Support tenders and RFPs with Procurement; negotiate contracts to balance quality and cost.

Skills

Hospitality mindset

Premium standards

Team collaboration

Organizational skills

Problem solving

Financial management

French language

English language

Tools

SAP

Excel

Digital collaboration tools

Job description

Van Cleef & Arpels, a High Jewelry Maison, seeks a seasoned Hospitality & Administrative professional to guard brand image, occupant comfort, and reception excellence across Switzerland. Reporting to the Swiss Administrative & Financial Director, you will lead on-site experiences, manage budgets, and oversee outsourced front desk and concierge teams.

You will drive standard-setting across offices and factories, ensuring premium service, meticulous attention to detail, and seamless collaboration