Hospitality and Facilities Manager

Richemont (Cartier/Van Cleef); Genf; On-site; CHF 110,000 - 160,000; Full time

Job summary

Van Cleef & Arpels, a High Jewelry Maison, seeks a seasoned Hospitality & Administrative professional to guard brand image, occupant comfort, and reception excellence across Switzerland. Reporting to the Swiss Administrative & Financial Director, you will lead on-site experiences, manage budgets, and oversee outsourced front desk and concierge teams.

You will drive standard-setting across offices and factories, ensuring premium service, meticulous attention to detail, and seamless collaboration

Qualifications

• At least five years of experience in a similar role.
• Fluent in French and English, written and spoken.
• Strong hospitality mindset and premium standards.
• Ability to define, implement, and maintain excellence across multiple sites.
• Highly organized with strong prioritization and problem-solving skills.

Responsibilities

• Hospitality & Visitor Experience Management across Swiss sites.
• Lead, train, and oversee outsourced reception, front desk, and concierge teams.
• Maintain welcoming and well-organized workplaces and meeting areas.
• Coordinate with Real Estate and Security on site planning and visitor flows.
• Oversee mail, supplies, catering, shared areas, and light maintenance with sustainability in mind.
• Coordinate logistics for events and VIP visits.
• Budget management for General Services and Hospitality across Switzerland.
• Manage POs, invoices, and closings using SAP and group tools.
• Support tenders and RFPs with Procurement; negotiate contracts to balance quality and cost.

Skills

Hospitality mindset

Premium standards

Team collaboration

Organizational skills

Problem solving

Financial management

French language

English language

Tools

SAP

Excel

Digital collaboration tools

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have at least five years of experience in a similar role. You have a strong hospitality mindset, a thorough understanding of premium standards, and meticulous attention to detail. You know how to define, implement, and maintain a consistent level of excellence across multiple sites. You are recognized for your ability to unite teams and collaborate effectively with a wide range of stakeholders. Highly organized and able to manage priorities, you are solutions-oriented, autonomous, creative, and proactive. You are proficient in financial management and procurement tools, including SAP and Excel, as well as digital collaboration tools. You are fluent in both French and English, written and spoken.

What are we expecting from you?

Reporting directly to the Swiss Administrative & Financial Director, you are the guardian of our brand image, occupant comfort, and reception excellence across all our sites in Switzerland (Offices and Manufactures).

Your key responsibilities include:

• Hospitality & Visitor Experience Management (Internal & External) Service Excellence: define and uphold consistent reception and service standards across all Swiss sites, rooted in care, benevolence, and knowledge sharing.
• Provider Management: lead, train, and oversee outsourced reception, front desk, and concierge teams, ensuring luxury service standards and SLA compliance.
• On-Site Experience: maintain impeccable, welcoming, and thoughtfully arranged workplaces and meeting areas.
• Operational Coordination & Cross-Functional Collaboration Internal Partnerships: coordinate with Real Estate and Security on site planning, visitor flows, access, and emergency procedures.
• General Services: oversee mail, supplies, catering, shared areas, and light maintenance with a creative, sustainable approach.
• Events & VIP Visits: coordinate logistics and hospitality for internal events and VIP visits across all sites.
• Budgetary & Administrative Management Budget Management: build, monitor, and optimize the General Services and Hospitality budget across Switzerland.
• Procurement Administration: manage POs, invoices, and monthly and annual closings using Group tools, including SAP.
• Sourcing & Negotiation: support tenders and RFPs with Procurement, and negotiate contracts to balance quality and cost.
• Partner with the Technical Facilities Coordinator: they lead infrastructure and technical maintenance, while you oversee hospitality and occupant services.

Bring creativity, attention to detail, and a passion for hospitality to enhance every employee and guest experience.

More than a role.... We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Along the recruitment process you will meet the Administrative and Financial Director, the HR Manager and the Chief Financial Officer.