Luxury Brand Hospitality Manager

Hublot; Nyon; On-site; CHF 110,000 - 140,000; Full time

Job summary

Hublot in Nyon, Switzerland, seeks an experienced Hospitality Manager to elevate guest experiences at its Manufacture. You will oversee VIP visits, factory tours, and high-profile events, defining and enforcing global hospitality standards across the organization.

Lead and train internal hosting teams and external partners, ensuring flawless execution and a luxury, brand-aligned guest journey for journalists, clients and VIPs.

Qualifications

• Degree in Hospitality Management, Hotel Management, Event Management, Business Administration, or an equivalent qualification.
• Minimum 5 years of experience in luxury hospitality, VIP guest relations, or high-end event management, ideally within luxury, watchmaking, fashion, or premium industries.
• Deep mastery of luxury service standards, guest journey management, and the ability to translate brand heritage, values, and craftsmanship into engaging, authentic storytelling.
• Proven track record in designing and managing tailor-made VIP visits, exclusive experiences, and complex, multi-stakeholder itineraries with flawless logistical execution.
• Experience developing and implementing global hospitality guidelines to ensure absolute consistency across touchpoints, alongside a strong ability to coordinate and train internal teams and external providers.
• Exceptional interpersonal and communication skills to collaborate seamlessly with senior management, artisans/watchmakers, PR teams, and international markets.
• Detail-oriented, proactive, and autonomous, with a genuine passion for luxury, Swiss watchmaking, and innovative experiential concepts.
• Languages: Fluent in English and French (oral and written); any additional language is a strong asset.

Responsibilities

• Designing and managing VIP visits, Manufacture tours and tailor-made, seamless, bespoke and memorable experiences at our Manufacture
• Acting as a brand ambassador and guardian of Hublot’s heritage, bringing our Maison’s history, values and watchmaking expertise to life for every visitor.
• Coordinating with watchmakers, executives and PR teams to create personalized itineraries and behind-the-scenes masterclasses.
• Defining, implementing and continuously elevating global hospitality guidelines across the Manufacture.
• Ensuring consistency, excellence and attention to detail at every touchpoint of the guest journey, including reception, catering, gifting, logistics and departure.
• Strengthen excellence in hospitality practices across markets, ensuring every interaction reflects Hublot’s brand identity and luxury positioning.
• Training and supervising internal hosting teams, external agencies and hosts/hostesses during key events.
• Providing tailored guidelines and operational support to international markets for Manufacture know-how displays, brand heritage storytelling, and the coordination and shipment of exhibition components.
• Collecting and reviewing feedback from VIP guests and internal stakeholders to continuously improve the guest journey.
• Benchmarking luxury hospitality trends, fine dining and immersive brand experiences to introduce innovative concepts to Hublot.
• Ensuring seamless communication and coordination between local markets and Headquarters for incoming delegation visits.

Skills

English

French

Education

Hospitality Management degree

Hotel Management degree

Event Management degree

Business Administration degree

Job description

Hublot in Nyon, Switzerland, seeks an experienced Hospitality Manager to elevate guest experiences at its Manufacture. You will oversee VIP visits, factory tours, and high-profile events, defining and enforcing global hospitality standards across the organization.

Lead and train internal hosting teams and external partners, ensuring flawless execution and a luxury, brand-aligned guest journey for journalists, clients and VIPs.