Senior Group Flight & Train Reservations Lead

Education First; Zürich; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Staff program discounts

Free EF Hello app

Tuition reimbursement

Hotel/travel partner discounts

On-site gym

Referral bonus

Job summary

EF Language Abroad in Zürich, Switzerland, seeks a Senior Flights Specialist to own all group flight and train reservations for our student programs. You will serve as the trusted expert for Sales offices, ensuring accuracy, cost-effectiveness, and timely delivery for journeys across regions.

The role emphasizes strong airline relationships, hands-on reservation and ticketing skills, and a commitment to outstanding student travel experiences.

Qualifications

• Degree in tourism, hospitality, or related field preferred.
• Minimum 5 years of experience in travel, transport, or logistics operations.
• GDS Amadeus experience is essential.
• Knowledge of group airline booking tools is a strong advantage.
• Excellent written and spoken English.

Responsibilities

• Own all group flight and train reservations from search to ticketing and changes.
• Provide timely support to Sales offices and ensure accurate options for students.
• Develop product and service knowledge to deliver accurate results.
• Identify cost-effective transport solutions and strive toward budgets and quality targets.
• Collaborate with stakeholders to select the best travel options for students.
• Manage airline relationships and resolve issues with travel partners.
• Share knowledge with colleagues on reservation processes and tools.
• Meet deadlines to achieve team targets.

Skills

GDS Amadeus

Group bookings tools

English proficiency

Problem solving

Attention to detail

Education

Tourism/hospitality degree

Job description

EF Language Abroad in Zürich, Switzerland, seeks a Senior Flights Specialist to own all group flight and train reservations for our student programs. You will serve as the trusted expert for Sales offices, ensuring accuracy, cost-effectiveness, and timely delivery for journeys across regions.

The role emphasizes strong airline relationships, hands-on reservation and ticketing skills, and a commitment to outstanding student travel experiences.