Airline Accounts, Trainee

EF Education First Ltd.; Zürich; On-site; CHF 28,000 - 36,000; Full time

Job summary

EF Education First is seeking a proactive and curious Trainee to join EF Travel's Airline Account Management team. The 11-month traineeship begins in November 2026, offering hands-on commercial exposure in an international setting as you support three AAMs handling around 60 airline accounts.

You will analyze data, prepare materials for negotiations, resolve operational queries, and keep airline information up to date on SharePoint, contributing to the weekly airline newsletter.

Qualifications

• Interest in B2B relationship management and international negotiations.
• Clear communication and relationship-building skills.
• Enjoy working with data and turning it into insights.
• Comfortable with BI tools and Excel.
• Curious about aviation, travel, and tourism.
• Legally eligible to work in Switzerland.

Responsibilities

• Prepare data analysis and meeting materials to support commercial account management.
• Assist with negotiation and contracting activities.
• Investigate and resolve operational queries raised by EF Travel colleagues or airline partners.
• Maintain airline information and SharePoint documentation; contribute content to the weekly airline newsletter.
• Lead defined projects relevant to airline account management, with team support.

Skills

Data analysis

BI tools

Excel

Relationship management

Negotiation

Communication

Cross-cultural collaboration

Learning mindset

Tools

SharePoint

Job description

A career with EF combines the support and opportunity of a large international organization with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education and travel.

EF Education First is looking for a proactive and curious Trainee to join EF Travel's Airline Account Management team. The Airline Account Management (AAM) team manages relationships with airline partners around the world, with a heavy focus on the North American origin market.

As the team’s sole trainee, you will support three Airline Account Managers who oversee a combined portfolio of approximately 60 airline accounts. The role offers hands–on commercial exposure in an international environment, with opportunities to work with colleagues and airline partners around the world.

Start date for this 11 months Traineeship position is November 2026.

What you will be doing

• Support commercial account management: Prepare data analysis and meeting materials, support partner communications, and assist with negotiation and contracting activities.
• Help resolve operational queries: Work with the AAMs to investigate and resolve complex questions raised by EF Travel colleagues or airline partners.
• Maintain airline information and communications: Keep airline information up to date, maintain SharePoint documentation, and contribute content to the weekly airline newsletter.
• Take ownership of projects: Lead defined projects relevant to airline account management, with appropriate support from the team.

Who you are

• You are interested in B2B relationship management and high-stakes international negotiations.
• You communicate clearly, build relationships readily, and take a proactive approach.
• You enjoy working with data and turning it into useful insights.
• You are comfortable with BI tools as well as Excel.
• You are eager to learn, take on new challenges, and work with people from different cultures.
• You are curious about aviation, travel, and tourism.
• You are legally eligible to work in Switzerland.

— Published by EF Education First.