Senior Flights Specialist: Global Group Travel Lead

EF; Zürich; On-site; CHF 80,000 - 110,000; Full time

Benefits offered by this job

Discounts on EF programs

Free EF Hello access

Tuition reimbursement

Discounts with global hotel/travel伙伴

15% off on-site Kita

Swiss Travel Halb-tax reimbursement

On-site fitness gym

Referral bonus (USD 500)

Job summary

EF Language Abroad, Zurich Office, is seeking a Senior Flights Specialist to own group flight and train reservations for our student programs. You will work in-office with Sales offices to ensure accuracy, cost-efficiency, and timely delivery.

The role combines reservation expertise with airline relationships and a focus on delivering the best travel experience for our students, collaborating across teams in an international environment.

Qualifications

• A degree in tourism, hospitality, or related field preferred.
• Minimum 5 years of experience in travel, transport or operations.
• GDS Amadeus experience essential.
• Knowledge of group airline booking tools is advantageous.
• Excellent written and spoken English; other languages a plus.
• Strong communication and problem-solving skills with attention to detail.
• Experience in international environments.

Responsibilities

• Provide timely support to Sales offices and supply options to serve students well.
• Own all group flight and train reservations from search to ticketing and changes.
• Apply and develop product and service knowledge to deliver accurate results.
• Identify cost-effective transport options while aiming for budget and quality targets.
• Collaborate with stakeholders to choose the best options for students.
• Manage airline relationships and resolve issues with partners.
• Guide colleagues on reservation processes, tools and best practices.
• Meet deadlines to achieve team targets.

Skills

Group travel reservations

Airline relationship management

English proficiency

Attention to detail

Communication skills

Education

Degree in tourism, hospitality, or related field

Tools

GDS Amadeus

Airline booking tools

Job description

EF Language Abroad, Zurich Office, is seeking a Senior Flights Specialist to own group flight and train reservations for our student programs. You will work in-office with Sales offices to ensure accuracy, cost-efficiency, and timely delivery.

The role combines reservation expertise with airline relationships and a focus on delivering the best travel experience for our students, collaborating across teams in an international environment.