International Customer Experience Coordinator

EF Education First; Lausanne; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Staff discounts on EF programs

Referral bonuses

Global career opportunities

Language learning resources

Zusammenfassung

EF Education First in Lausanne is looking for a Customer Service Coordinator to join our team starting October 2026 or by agreement. You will manage booking administration, assist students and coordinate with EF schools abroad to ensure a smooth journey.

You bring at least one year of customer service experience, strong communication and organizational skills, and fluency in English with C-2 level French. This role offers opportunities to travel, build networks, and grow within an international

Qualifikationen

• Minimum 1 year of experience in customer service with direct customer contact.
• Excellent interpersonal skills with empathy and assertiveness.
• C-2 level written and spoken French and fluent English; German is a plus.

Aufgaben

• Prepare students for their language stay by managing booking administration, sharing key information and organizing pre-departure meetings.
• Support students before and during their stay by answering questions and guiding them through the customer journey.
• Manage customer cases from initial enquiry to resolution, including CRM documentation and coordination with EF schools abroad.
• Build customer loyalty through information sessions, regular communication and retention activities.
• Identify upselling opportunities during the post-booking process and recommend solutions to enhance the student experience.
• Handle customer feedback with a solution-oriented mindset and contribute to continuous service improvements.

Kenntnisse

Customer service

Communication

Organizational skills

Ausbildung

Bachelor's degree

Jobbeschreibung

EF Education First in Lausanne is looking for a Customer Service Coordinator to join our team starting October 2026 or by agreement. You will manage booking administration, assist students and coordinate with EF schools abroad to ensure a smooth journey.

You bring at least one year of customer service experience, strong communication and organizational skills, and fluency in English with C-2 level French. This role offers opportunities to travel, build networks, and grow within an international