Global Tours Operations Trainee — Zurich (On-site)

EF Education First Ltd.; Zürich; On-site; CHF 40,000 - 46,000; Full time

Job summary

EF Education First Ltd. in Zurich, Switzerland, is seeking an energetic Operations Trainee to join our team for 6-9 months, based at our headquarters.

You will gain hands-on experience within global Operations, supporting tour planning, delivery, procurement and customer support across multiple teams. You will collaborate with Operations and EF teams to ensure accurate information, proactive problem solving and a high-quality customer experience.

Qualifications

• Fluent in English, written and verbal; additional languages are an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Service-minded, with a genuine desire to create a great experience for our customers.
• Proactive, flexible and solution-oriented.
• Curious and eager to learn, with the confidence to ask questions and contribute ideas.
• Quick learner and practical problem-solver.
• Able to manage multiple priorities in a fast-paced environment.
• Able to remain calm and professional when circumstances change or challenges arise.
• Collaborative team player who enjoys working with people from different teams, cultures and backgrounds.

Responsibilities

• Operational support – support the day-to-day activities required to plan, prepare and successfully deliver our tours.
• Tour coordination – assist with bookings, reservations, allocations, tour changes and other operational processes depending on the needs of your team.
• On-tour support – help resolve operational questions and challenges that arise while our customers are travelling, escalating issues when appropriate.
• Stakeholder collaboration – work closely with colleagues across Operations and other EF teams to ensure information is shared accurately and our customers receive a consistent experience.
• Supplier coordination – communicate and collaborate with external suppliers and partners to support tour logistics, quality, cost-effectiveness and service delivery.
• Problem-solving and ownership – take responsibility for your work, respond proactively when something needs attention, and help find practical solutions to operational challenges.
• Data, systems and administration – work with data, systems and operational records to maintain accurate information and support effective decision-making and processes.
• Continuous improvement – stay curious and contribute ideas and fresh perspectives to help improve our processes, tools and customer experience.

Skills

Fluent English

Strong communication

Organizational skills

Service-minded

Proactive

Curious learner

Quick learner

Multitasking

Calm under pressure

Team player

Ownership

Interest in travel

Job description

EF Education First Ltd. in Zurich, Switzerland, is seeking an energetic Operations Trainee to join our team for 6-9 months, based at our headquarters.

You will gain hands-on experience within global Operations, supporting tour planning, delivery, procurement and customer support across multiple teams. You will collaborate with Operations and EF teams to ensure accurate information, proactive problem solving and a high-quality customer experience.