Senior Deskside Support Engineer (L2) — Windows & Endpoint

Teceze; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Teceze in Zürich, Switzerland, is seeking an experienced endpoint support engineer to deliver advanced deskside assistance for desktops, laptops, apps, and connectivity.

You will troubleshoot Windows 10/11, Microsoft 365, AD, Intune/SCCM/Autopilot, VPN and network issues, and provide guidance to L1 engineers while ensuring SLA compliance and strong stakeholder communication.

Join a collaborative IT team responsible for incident ownership, documentation, and secure endpoint management.

Qualifications

• Advanced Windows 10/11 troubleshooting, Microsoft 365, Active Directory, Group Policy, Intune/SCCM, Autopilot, BitLocker, VPN/network troubleshooting, ServiceNow/ITSM, ITIL practices, and strong stakeholder communication.

Responsibilities

• Provide advanced deskside support for desktops, laptops, applications, peripherals, and end-user connectivity issues.
• Troubleshoot complex Windows, Microsoft 365, Outlook, Teams, VPN, network, driver, and device-related incidents.
• Support endpoint deployment and management using technologies such as Microsoft Intune, Configuration Manager/SCCM, and Autopilot where applicable.
• Troubleshoot Active Directory, Group Policy, device compliance, encryption, and authentication issues.
• Handle major incidents, VIP/executive support, escalations, and recurring technical problems.
• Perform root-cause analysis and coordinate with L3, network, security, infrastructure, and application teams.
• Maintain technical documentation, knowledge articles, and standard operating procedures.
• Mentor L1 engineers and provide technical guidance for complex incidents.
• Ensure SLA compliance, incident ownership, proper asset management, and adherence to security procedures.

Skills

Windows 10/11

Microsoft 365

Active Directory

Group Policy

Intune/SCCM

Autopilot

BitLocker

VPN/Network

ServiceNow

ITIL

Stakeholder comms

Tools

Intune

SCCM/Configuration Manager

Autopilot

BitLocker

ServiceNow

Job description

Teceze in Zürich, Switzerland, is seeking an experienced endpoint support engineer to deliver advanced deskside assistance for desktops, laptops, apps, and connectivity.

You will troubleshoot Windows 10/11, Microsoft 365, AD, Intune/SCCM/Autopilot, VPN and network issues, and provide guidance to L1 engineers while ensuring SLA compliance and strong stakeholder communication.

Join a collaborative IT team responsible for incident ownership, documentation, and secure endpoint management.