L2 Desktop Support Engineer - End-User IT & Intune/SCCM

Teceze

Aarau

On-site

CHF 80,000 - 110,000

Full time

3 days ago

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Job summary

Teceze is seeking an experienced L2 Deskside Support Engineer in Switzerland to deliver advanced end-user IT support and manage endpoint deployments. You will troubleshoot Windows 10/11, M365, VPN, and network issues, and coordinate with L3/infrastructure teams. Strong communication is essential for enterprise IT environments.

The role emphasizes RCA, ITIL service delivery, and maintaining documentation, with VIP support and major incident handling as part of the duties.

Qualifications

3–6 years of relevant IT support experience.
Strong hands-on experience in L2 Deskside Support.
Excellent troubleshooting and problem-solving abilities.
Strong communication and stakeholder management skills.
Experience handling escalations and enterprise IT environments.

Responsibilities

Deliver advanced L2 deskside and end-user technical support.
Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
Handle technical escalations, VIP support, and major incidents.
Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
Maintain technical documentation and provide guidance to L1 support teams.