L2 Deskside Support Engineer — End-User IT Specialist

Teceze

Manno

Sur place

CHF 85 000 - 110 000

Plein temps

Il y a 5 jours

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Résumé du poste

Teceze in Manno, Switzerland, is seeking an experienced Desktop Support Engineer – L2 to join our IT operations. You will deliver advanced deskside support for end users, troubleshoot Windows 10/11, Microsoft 365, Outlook and Teams, and coordinate with L3 and infrastructure teams to resolve complex incidents.

The ideal candidate has 3–6 years of IT support experience, strong problem-solving skills, and excellent communication with stakeholders.

Qualifications

3–6 years of relevant IT support experience.
Strong hands-on experience in L2 Deskside Support.
Excellent troubleshooting and problem-solving abilities.
Strong communication and stakeholder management skills.
Experience handling escalations and enterprise IT environments.

Responsabilités

Deliver advanced L2 deskside and end-user technical support.
Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and network issues.
Manage endpoint deployment and configuration using Intune, SCCM, and Autopilot.
Resolve Active Directory, Group Policy, BitLocker, and authentication issues.
Handle technical escalations, VIP support, and major incidents.
Conduct Root Cause Analysis (RCA) and coordinate with L3 and infrastructure teams.
Ensure SLA compliance, incident ownership, and ITIL-based service delivery.
Maintain technical documentation and provide guidance to L1 support teams.