Enterprise Salesforce CSM – Executive Partnerships

Leadout Capital

Zürich

Hybrid

CHF 90,000 - 150,000

Full time

3 days ago

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Job summary

Leadout Capital is seeking a Customer Success Manager to drive the Signature Success Plan for our Salesforce customers. You will be the primary contact, aligning business goals with technical outcomes and guiding cross-functional teams to deliver exceptional value.

The ideal candidate has strong communication skills, enterprise experience, and fluency in German (Swiss) and English. This role requires working from a local Salesforce office 3 days a week in a hybrid arrangement.

Qualifications

5+ years of relevant industry expertise in Technical Customer Success, SaaS, or related leadership roles.
Exceptional communication and presentation skills at C-level and executive levels.
Ability to translate business needs into technical features and guide cross-functional teams.

Responsibilities

Own the customer success lifecycle for assigned Signature deliverables, renewals, and expansions.
Build and maintain relationships with IT and business executives to ensure customer value realization.
Advise on Salesforce adoption, feature guidance, and release planning to maximize platform value.
Coordinate with Sales, Engineering, and Product Management to drive success and revenue opportunities.
Occasionally provide after-hours coverage to support critical incidents and peak events.