Enterprise Customer Success Manager — Signature AI

Salesforce.com Sàrl; Zürich; Hybrid; CHF 120,000 - 155,000; Full time

Benefits offered by this job

Office in Zürich

Hybrid work model

Job summary

Salesforce is seeking a Customer Success Manager (CSM) for the Signature Success team in Switzerland. You will be the primary point of contact for high-profile customers, aligning their business goals with the Salesforce platform and coordinating with partners, ISVs, and account teams.

This role emphasizes proactive service, strategic guidance, and solid communication across technical and business domains. The ideal candidate brings 5+ years in Technical Customer Success or similar, strong

Qualifications

• 5+ years of Technical Customer Success, SaaS platform use, or project leadership.
• Exceptional communication and presentation skills at all organizational levels.
• Ability to translate technical concepts into business terms.
• Experience leading cross-functional teams for customer needs.
• Knowledge of software development processes and design methodologies.
• Swiss German, French, and English language proficiency.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, renewals, and expansion.
• Maintain stakeholder relationships with IT and business executives within the customer organisation.
• Advise on adoption of Salesforce features and release schedules to achieve business goals.
• Communicate value of Signature Success and drive renewals.
• Act as advocate during triage and resolution of high-severity incidents.
• Conduct quarterly reviews and provide tailored release recommendations.
• Collaborate across Sales, Engineering, and Product Management to optimize customer relationships.

Skills

Technical CS

Communication

Business translation

Cross-functional collaboration

German (Swiss) / English

SaaS experience

Leadership

Education

Degree or equivalent experience

Tools

Salesforce Platform

CRM systems

Job description

Salesforce is seeking a Customer Success Manager (CSM) for the Signature Success team in Switzerland. You will be the primary point of contact for high-profile customers, aligning their business goals with the Salesforce platform and coordinating with partners, ISVs, and account teams.

This role emphasizes proactive service, strategic guidance, and solid communication across technical and business domains. The ideal candidate brings 5+ years in Technical Customer Success or similar, strong