Remote-First Senior Customer Delivery Lead

Jobgether

Schweiz

Remote

CHF 180,000 - 240,000

Full time

30 hours ago

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Benefits offered by this job

Remote-first flexibility

Global team gatherings

30 days holiday

Gym subsidies and Spill therapy

Equity options BSPCE/EMI

Meaningful impact on climate tech

Leadership growth opportunities

Cross-functional exposure

International environment

Inclusive culture

Job summary

Jobgether on behalf of a partner company seeks a Customer Delivery Manager in Switzerland to lead the Technical Solutions and Customer Delivery team, overseeing software implementations for enterprise customers in the energy sector.

You will manage onboarding, integration design, and ongoing operations, drive process improvements, and coordinate with commercial, product, and technical teams to deliver scalable solutions. This role combines strategic oversight with hands-on delivery leadership.

Qualifications

Degree in a STEM field with strong analytical and problem-solving skills.
Experience in SaaS implementation and analyzing complex business processes.
Proven people management experience with performance assessments.
Strong communication and stakeholder management in remote environments.
Experience with Python scripting and automation of workflows.
Proficiency in Excel and PowerPoint for data analysis and presentations.
Fluency in English; startup or remote-first experience is a plus.
Knowledge of energy industry systems (ETRM, CRM, accounting).

Responsibilities

Lead and develop the Technical Solutions and Customer Delivery team, overseeing workload allocation, account assignments, team planning, performance management, and regular team meetings.
Drive operational and cultural improvements across delivery activities, introducing greater project discipline, standardising processes, and rationalising implementation use cases.
Optimise customer implementation processes, particularly onboarding and systems integration, to improve efficiency, consistency, and the overall customer experience.
Oversee the full customer delivery portfolio, monitor the health and progress of ongoing projects, provide clear reporting to senior stakeholders, and proactively identify risks requiring escalation or intervention.
Personally manage selected implementation projects, particularly complex accounts, while collaborating with the wider team to ensure successful delivery and maintain a practical understanding of day-to-day challenges.
Analyse customer systems, including energy trading and risk management (ETRM) platforms, billing systems, enterprise resource planning (ERP) solutions, and customer relationship management (CRM) tools, to understand business processes and data structures.
Design robust data flows and integration strategies that connect customer systems with the SaaS platform, ensuring reliable data exchange and solutions tailored to complex business environments.
Contribute to integration implementation when necessary, including light scripting and workflow automation, while coordinating closely with technical specialists.
Continuously identify delivery challenges and implement practical improvements, working with customers to define and execute resolution plans through to completion.
Identify opportunities to address customer needs through additional platform capabilities, account expansion and upselling, collaborating with commercial and product teams to develop suitable solutions.
Contribute to cross-functional initiatives, sharing customer insights and delivery expertise to inform product development and broader business improvements.
Support pre-sales activities when needed, including advising prospective customers, explaining technical solutions, and participating in product demonstrations.