Senior CRM & Loyalty Account Manager - Hybrid

Omnicom Media Group Schweiz; Vaud; Hybrid; CHF 110,000 - 150,000; Full time

Job summary

Critical Mass in Switzerland seeks a Senior Account Manager to lead a high-profile loyalty/CRM programme for a globally recognized brand. You will manage day-to-day CRM workstreams, coordinate internal and client teams, and drive strategic client partnerships across data and technology, with hybrid work (40% home office).

Ideal candidates bring proven CRM and loyalty experience, strong communication, and the ability to lead projects end-to-end in a fast-paced agency environment.

Qualifications

• Proven experience in loyalty, data, or CRM account management in a fast-paced agency.
• Ability to own and deliver on clients’ strategic ambitions with hands-on operations.
• Experience collaborating with internal and external agency partners.

Responsibilities

• Lead day-to-day management of a large-scale CRM programme across multiple workstreams.
• Be the primary contact between internal teams and client stakeholders for delivery and planning.
• Report to the Client Services Director with growth opportunities.
• Manage CRM campaigns in a high-energy, fast-paced agency setting.
• Collaborate with project managers across workstreams for smooth delivery.
• Stay organized, proactive, and hands-on in troubleshooting and course-correcting.
• Build strong relationships with key client stakeholders as trusted advisor.
• Work with cross-functional data, creative, and tech teams to ensure delivery.
• Identify process improvements to increase efficiency and reduce errors.
• Uphold high standards and SLA alignment across campaigns.

Skills

CRM management

Stakeholder management

Project coordination

Communication

Job description

Critical Mass in Switzerland seeks a Senior Account Manager to lead a high-profile loyalty/CRM programme for a globally recognized brand. You will manage day-to-day CRM workstreams, coordinate internal and client teams, and drive strategic client partnerships across data and technology, with hybrid work (40% home office).

Ideal candidates bring proven CRM and loyalty experience, strong communication, and the ability to lead projects end-to-end in a fast-paced agency environment.