SAP Services Manager

Conexus; Zürich; Presencial; CHF 140.000 - 180.000; Jornada completa

Descripción de la vacante

Conexus is seeking an experienced SAP Services Manager to lead service delivery across SAP SD, Logistics and end-to-end Order-to-Cash in a complex, international setting. Based in Switzerland (Bern Zurich), you will manage and develop SAP teams, collaborate with CRM, Finance and Supply Chain, and drive S/4HANA transformations while ensuring governance and continuous improvement.

You will partner with business leaders to align SAP services with strategic objectives, optimize processes and manage

Formación

• Proven experience in SAP service management or delivery leadership.
• Strong SAP SD and Logistics knowledge, incl. MM and end-to-end Order-to-Cash.
• Experience overseeing SAP services in complex enterprise environments.
• Broad understanding of SAP connections with CRM, Finance and Supply Chain.
• Experience managing SAP teams, third-party providers and delivery partners.
• Exposure to SAP S/4HANA transformation programmes.
• Strong stakeholder management bridging business and delivery.
• Experience with governance, service improvement and performance management.

Responsabilidades

• Lead SAP service delivery ensuring high-quality support, operational stability and continuous improvement.
• Manage, develop and mentor SAP teams, fostering collaboration, accountability and technical excellence.
• Oversee SAP SD, MM and Logistics capabilities, with a strong focus on end-to-end Order-to-Cash processes.
• Coordinate SAP services across business functions, ensuring effective integration between CRM/Salesforce, Finance, Supply Chain and ERP.
• Support SAP strategy, roadmap development and the evolution of the organisation's SAP landscape.
• Drive S/4HANA transformation initiatives, including SAP S/4HANA Cloud Public Edition, where applicable.
• Ensure effective governance across SAP delivery, change management, testing, migration, cutover and go-live activities.
• Manage relationships with external implementation partners, service providers and internal stakeholders.
• Identify opportunities to optimise processes, improve service performance and maximise the value of SAP solutions.
• Work closely with business leaders to align SAP services with operational requirements and wider business objectives.

Conocimientos

SAP service management

Delivery leadership

SAP SD

Logistics

MM

Order-to-Cash

CRM integration

S/4HANA

Stakeholder management

Governance

Descripción del empleo

SAP Services Manager

Location: Bern or Zurich, Switzerland
Employment Type: Permanent

We are looking for an experienced SAP Services Manager to lead SAP service delivery, oversee a team of SAP professionals and drive the ongoing development of the SAP landscape within a complex international organisation.

This role combines SAP service management, team leadership and hands-on SAP delivery oversight, with a particular focus on SAP SD, Logistics and end-to-end Order-to-Cash processes. The successful candidate will bring a broad understanding of how SAP integrates across CRM, Finance and Supply Chain, alongside experience supporting S/4HANA transformation and continuous improvement.

Key Responsibilities

• Lead SAP service delivery, ensuring high-quality support, operational stability and continuous improvement across the SAP landscape.

• Manage, develop and mentor SAP teams, fostering collaboration, accountability and technical excellence.

• Oversee SAP SD, MM and Logistics capabilities, with a strong focus on end-to-end Order-to-Cash processes.

• Coordinate SAP services across business functions, ensuring effective integration between CRM/Salesforce, Finance, Supply Chain and ERP.

• Support SAP strategy, roadmap development and the evolution of the organisation's SAP landscape.

• Drive S/4HANA transformation initiatives, including SAP S/4HANA Cloud Public Edition, where applicable.

• Ensure effective governance across SAP delivery, change management, testing, migration, cutover and go-live activities.

• Manage relationships with external implementation partners, service providers and internal stakeholders.

• Identify opportunities to optimise processes, improve service performance and maximise the value of SAP solutions.

• Work closely with business leaders to align SAP services with operational requirements and wider business objectives.

Required Experience

• Proven experience in SAP service management, SAP delivery leadership or a similar managerial role.

• Strong understanding of SAP SD and Logistics, ideally including MM and end-to-end Order-to-Cash processes.

• Experience overseeing SAP services across complex, integrated enterprise environments.

• Broad understanding of how SAP connects with CRM, Finance and Supply Chain processes.

• Experience managing or leading SAP teams, third-party providers and delivery partners.

• Exposure to SAP S/4HANA transformation programmes and associated delivery activities.

• Strong stakeholder management skills, with the ability to bridge business requirements and technical delivery.

• Experience with SAP governance, service improvement and operational performance management.

Highly Desirable

• Experience with SAP S/4HANA Cloud Public Edition.

• Exposure to Salesforce or wider CRM integration with SAP.

• Understanding of clean-core principles and modern SAP architecture.

• Experience supporting global SAP landscapes within complex international organisations.

• Experience overseeing testing, data migration, cutover and go-live activities.

The Opportunity

This is an opportunity to take ownership of SAP services within an international environment, combining people leadership and operational delivery with the opportunity to influence the future SAP roadmap and wider business transformation agenda.