Retail Manager - Multi-Site Store Operations

Luxury Experts; Kloten; On-site; CHF 120,000 - 160,000; Full time

Job summary

Luxury Experts in Switzerland is seeking an experienced Retail Manager to lead a network of premium-luxury stores across the Zurich-Kloten region. You will work closely with Store Managers and teams to drive commercial performance, develop people, and uphold exceptional retail standards.

The ideal candidate has multi-site leadership experience in luxury retail, fluency in German and English, and a hands-on approach. Regular regional travel and a strategic yet pragmatic mindset are essential.

Qualifications

• Premium-luxury retail experience, ideally large-store or multi-site responsibilities.
• Proven leadership to coach and develop managers and teams.
• Strong commercial acumen with targets, KPIs and action plans.
• Hands-on leadership with organizational and operational strengths.
• Strategic thinking paired with pragmatic execution.
• Willingness to travel regularly within the region.
• Fluency in German and English (C1 minimum).

Responsibilities

• Lead, coach and develop Store Managers and Assistant Managers.
• Monitor sales results, KPIs and customer traffic; act on opportunities.
• Drive commercial performance and contribute to business objectives.
• Maintain a strong field presence through regular store visits.
• Ensure high standards in customer experience, visual merchandising and store presentation.
• Support workforce planning, recruitment and development.
• Ensure effective communication between stores and the wider organisation.
• Support product launches and in-store activations.
• Oversee inventory, stock management and administrative procedures across the network.

Skills

Leadership

Coaching

Sales targets

Multi-site management

Travel willingness

German language

English language

Job description

Luxury Experts is supporting a leading international group operating within the premium-luxury retail sector, in the recruitment of an experienced and commercially driven Retail Manager.

Based in the Zurich-Kloten area, the successful candidate will oversee and further develop a network of retail locations across Kloten Airport and areas of the German part of Switzerland.

This hands-on leadership role combines commercial performance, people development and operational excellence. Working closely with Store Managers and their teams, you will ensure sustainable business results and consistently high retail standards across the network.

Your Responsibilities

• Lead, coach and develop Store Managers and Assistant Managers, fostering accountability, engagement and performance.
• Monitor sales results, KPIs and customer traffic, identifying opportunities and implementing effective action plans.
• Drive commercial performance and contribute actively to the achievement of business objectives.
• Maintain a strong field presence through regular store visits.
• Ensure consistently high standards in customer experience, visual merchandising, store presentation and operational procedures.
• Support workforce planning, recruitment, onboarding, performance management and employee development.
• Ensure effective communication between the stores and the wider organisation.
• Support product launches, commercial initiatives and in-store activations.
• Oversee inventory, stock management and administrative procedures across the network.

Your Profile

• Solid experience in premium-luxury retail, ideally with large store or multi-site management responsibilities.
• Proven leadership skills and a genuine ability to coach, engage and develop managers and teams.
• Strong commercial acumen and confidence working with sales targets, KPIs and performance action plans.
• A hands-on leadership style, combined with strong organisational and operational capabilities.
• The ability to combine strategic thinking with pragmatic execution.
• A proactive, solution-oriented and resilient mindset.
• Flexibility and willingness to travel regularly within the assigned region.
• Fluency in German and English, at a minimum C1 level.

Previous multi-store management experience would be a strong advantage. Experience within jewellery, watches or travel retail would also be highly valued.

The Opportunity

This position could suit either an established multi-site retail leader or an accomplished Store Manager (large scale) ready to take the next step into a broader regional role.

It offers the opportunity to join an international organisation in a key leadership position, with a direct impact on commercial performance, people development and customer experience.

We look forward to reviewing your profile in complete confidentiality.