Remote German-Speaking Customer Care Agent (Portugal)

Cross Border Talents; Luzern; Remote; CHF 10,000 - 14,000; Full time

Benefits offered by this job

Relocation support

Accommodation option

Job summary

Cross Border Talents is seeking a Customer Support Representative to join the German-speaking market from a remote position in Portugal. You will respond to customer requests via email, chat, contact forms and calls, handle tickets, and keep CRM records up to date to support efficient case resolution.

The role offers an accommodation option and a salary of up to 1,300 EUR gross per month, with a potential performance bonus and relocation support for candidates moving from abroad.

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback when needed

Job description

Cross Border Talents is seeking a Customer Support Representative to join the German-speaking market from a remote position in Portugal. You will respond to customer requests via email, chat, contact forms and calls, handle tickets, and keep CRM records up to date to support efficient case resolution.

The role offers an accommodation option and a salary of up to 1,300 EUR gross per month, with a potential performance bonus and relocation support for candidates moving from abroad.