Remote German Customer Care Specialist – Portugal

Cross Border Talents; Zürich; Remote; CHF 8.200 - 14.000; Vollzeit

Benefits dieser Stelle

Accommodation option

Relocation support

Zusammenfassung

Cross Border Talents in Portugal is seeking a German-speaking Customer Care specialist for a remote role with accommodation. You will respond to customer inquiries via email, chat, and calls, manage tickets, and help improve service delivery from a distributed team.

The package includes a studio accommodation option near Lisbon, a 40-hour work week, 22 vacation days, and a gross salary up to 1,300 EUR per month plus performance bonuses. This is an international relocation-friendly opportunity.

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback when needed

Jobbeschreibung

Cross Border Talents in Portugal is seeking a German-speaking Customer Care specialist for a remote role with accommodation. You will respond to customer inquiries via email, chat, and calls, manage tickets, and help improve service delivery from a distributed team.

The package includes a studio accommodation option near Lisbon, a 40-hour work week, 22 vacation days, and a gross salary up to 1,300 EUR per month plus performance bonuses. This is an international relocation-friendly opportunity.