Bilingual CX Specialist (FR/EN) - Portugal Relocation

Cross Borders Talents; Lausanne; Vor Ort; CHF 12.000 - 15.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Transport allowance

Health insurance

Performance bonuses

Relocation support

Competitive salary

Zusammenfassung

Cross Borders Talents in Portugal seeks a bilingual Customer Experience Specialist fluent in French and English. You will be the first point of contact across phone, email, chat and social media, delivering outstanding service while guiding customers through orders and troubleshooting.

This role offers relocation to Portugal with relocation support, a competitive salary, meal and transport allowances, and health insurance from day one.

Qualifikationen

• Experience in customer support (voice, email, or chat) is a big plus.
• Tech-savvy or have troubleshooting experience? Even better!
• Excellent communication and multitasking skills.
• Cool under pressure, with a positive attitude.
• Fluent in French and English.

Aufgaben

• As a Customer Experience Specialist, youll be the first point of contact for customers across various channels—phone, email, chat, and social media.
• Help customers with orders, questions, and tech issues.
• Engage across multiple communication channels.
• Tailor your tone and approach to match brand guidelines.
• Resolve escalations with professionalism and empathy.
• Log cases and interactions with accuracy and care.

Kenntnisse

Fluent in French and English

Experience in customer support

Tech-savvy

Excellent communication

Multitasking

Jobbeschreibung

Cross Borders Talents in Portugal seeks a bilingual Customer Experience Specialist fluent in French and English. You will be the first point of contact across phone, email, chat and social media, delivering outstanding service while guiding customers through orders and troubleshooting.

This role offers relocation to Portugal with relocation support, a competitive salary, meal and transport allowances, and health insurance from day one.