Remote German Market Customer Care — Portugal Relocation

Cross Border Talents; Bern; Remote; CHF 8.200 - 14.000; Vollzeit

Benefits dieser Stelle

Accommodation

Relocation support

14 salaries per year

Zusammenfassung

Cross Border Talents is seeking a Customer Support Representative to join their German-speaking customer operations team remotely from Portugal. You will handle inquiries via email, chat, and calls, manage tickets, and perform back-office tasks to ensure smooth service delivery.

The role offers accommodation options and relocation support for suitable candidates, with a compensation package featuring up to 1,300 EUR gross per month plus performance bonuses and 14 salaries annually.

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback when needed

Jobbeschreibung

Cross Border Talents is seeking a Customer Support Representative to join their German-speaking customer operations team remotely from Portugal. You will handle inquiries via email, chat, and calls, manage tickets, and perform back-office tasks to ensure smooth service delivery.

The role offers accommodation options and relocation support for suitable candidates, with a compensation package featuring up to 1,300 EUR gross per month plus performance bonuses and 14 salaries annually.